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Beautiful but noisy
Posted by: TheMotoMan from: Mckinney on
I bought this fridge from Pacfic Sales inside Best Buy to be a great staple in my new house and thought I was getting a beautiful and high quality refrigerator. I did get a beautiful fridge but am questioning the quality. This refrigerator is loud. The compressor is noisy when it is on not just with the typical droning sound but sometimes also with a high pitched hum. I was also periodically getting a loud noise that sounded like a card hitting bicycle spokes.
Long story shot, 2 weeks after I bought it I was told to call Service which sent out a repairman to look at the fridge. Naturally, it wasn't making the loud noise when he arrived nor could he find anything wrong other than some tape that had come up in the back which he patted back down. That did fix the card in the spoke sound but the loud compressor drone and high pitched hum still remains. The repairman (who was very nice) said this fridge has a multistage compressor and when its on the high stage you are going to hear it. So I guess this fridge just uses the high stage a lot and therefor, you hear it a lot?
My previous fridge was a GE Profile side-by-side and I never heard it unless I was right next to it and the compressor was running. My parent's have a french door LG refrigerator and it is as quiet as a mouse. To be fair, the LG french door design does have a flaw with their ice maker. They are known to freeze the ice door (in the door) shut which makes getting the ice bucket out very difficult. I believe this happens because they put the ice maker on the door which can't consistently keep the ice below freezing. Even with this flaw I would take their LG refrigerator over mine because it is quiet. It is a shame because this is such a beautiful refrigerator with a lot of promising features like the flex zone drawer.
I'm disappointed in Best Buy for not offering me exchange options (maybe this has something to do with Pacific Sales, I don't know) but I'm even more disappointed in Samsung. I've owned many Samsung TVs, phones, tablets, computers, etc. and expected this expensive refrigerator to provide a similar quality experience. Having a refrigerator that makes your guests ask "what is that noise" isn't a very good experience.
If I had a chance to look in the crystal ball before purchasing I would have bought a different fridge. I know my review was a little long and didn't go into the great features that this fridge does provide but I hope it helps.
44 out of 45 found this review helpful.
Posted by: JAXBuyer from: Jacksonville, FL on
First refrigerator sprang INTERNAL leak after only being 12 hours old. Needless to say this happened at 2AM and my kitchen was starting to flood. Best Buy couldn’t replace until two weeks later!! Second refrigerator has continued frost in the freezer section and the icemaker keeps going from cubed to crushed. Highly annoying. Getting it repaired I hope but had to go through Samsung. Again annoying story here but will spare details. BTW, parents got similar model around the same time and the middle draw wouldn’t close. Getting a new one. Stay away from Samsung as they look good but quality is beyond terrible. I spend a lot at Best Buy but this experience makes me question that relationship as they were not very helpful and sell products that are not quality.
34 out of 34 found this review helpful.
Lack of Quality Control
Posted by: LJTex from: Houston TX on
We really want to love it but...
- The icemaker has been a continual problem. It produces approximately 6 cubes every 6 hours. According to specs, it should produce 6 cubes every 70 to 90 minutes. The icemaker has been replaced yet the problem persists.
- They told us the freezer might be too warm to make ice and had us set it at -2. When the tech came out, the actual freeezer temp is -9. We also began testing the refrigerator compartment and it varies from right on temp to + 6 degrees which is becoming an issue with food safety. (The refrigerator is set at 37 degrees which they say is optimal.)
- Samsung service is not the greatest. You call Samsung and then have to call an authorized service center. When you have problems such as we've had, you have to call multiple places (Samsung Cust. Svc., the outside group who handles scheduling and repair, then Samsung Exec. Cust. Support# and do continual updates and you often hear a different "story" .
- It took me numerous calls and asking questions to finally get to the bottom of the issue... they now think the Main PCB #"the brains" of the system) needs replacing.
- Now we have to wait another 3 days for them to get this part in so the total time from the initial repair call to hopefully getting the problem fixed is 14 days.
As it stands now, our unit is not functioning properly -- thankfully we have a second refrigerator in the house. Maybe it will be fixed by the end of the week.
32 out of 33 found this review helpful.
Posted by: Bricktop from: on
This refrigerator although very nice and elegant is the noisiest running refrigerator we have ever owed. We hear the motor/compressor running from our Master bedroom and in an open plan living space this refrigerator will make you reach for the TV remote to drowned out the noise. According to Samsung technicians the two stage motor is the reason it is loud and although Best Buy are aware of these customer issues (they informed us after we returned to the store that the noise complaints are frequent on Samsung refridgerators) they did not declare this information during our store visit and the purchasing process.
Best Buy's stance is that if we had purchased an extended warranty they would have exchanged it, so the moral of this story is spend more money on extended warranties to increase Best Buy's profits and to cover yourself for the stores inadequate product knowledge and declarations.
28 out of 31 found this review helpful.
Awesome looking for any kitchen
Posted by: MittentoFlorida from: Sarasota on
This has way more space than one would think. It's quiet and the extra outside drawer feature is a real bonus in styling and how you can use it to either freeze items or refrigerate items, depending on your needs. This replaced a GE Profile that was only 5 years old. Best Buy had a great sale and the delivery people were fast and pleasant in set up and removal of our other frig...
17 out of 17 found this review helpful.
Samsung 23.5 Counter Depth Refrigerator
Posted by: moviefan from: on
Ok, first, I have to say how discouraged I was when I read all of the reviews. I actually dreaded buying a new fridge for thousands of dollars b/c I was certain I was going to hate any fridge - they all had downsides:( Let me say, I shouldn't even paid these reviews any attention. This refrigerator is not loud - my cat fountain is louder! The ice maker is great - no, it is not going to generate enough ice for a party - you can probably determine that just by looking at the ice maker. The water does not slant to the left - at all! The 4th drawer is awesome, love the french doors. It is not have an exceptional amount of room - I assume you either don't want this or you are forced to work w/ a certain space in your kitchen. Either way, you know this - I actually think it makes you clean out the fridge more often. Easy to clean, love it!! Bought it at Best Buy - they do honor competitors prices - use this! My salesperson even found a better deal than I had when he did an Internet search (has to be from an actual store). Multi-control temp is awesome, beeps when fridge door is left open, this is nice. Great buy, do not regret!!!
20 out of 21 found this review helpful.
Jury still out...getting replaced for 2nd time
Posted by: BrianV from: on
We purchased this refrigerator because Samsung has a stellar reputation, we own several Samsung electronics, and the rating is 4.4 on Best Buy reviews.
It's beautiful, the ice maker works (which is why we replaced our old one), it runs quietly, and it is laid out efficiently. We appreciate the counter depth.
One of the main "draws" of this refrigerator is the middle drawer. We drink a lot of smoothies, so this drawer would be perfect for keeping several bags of frozen fruit for easy access. That would then free up the freezer space for meat/ice cream/etc.
The issue is that the middle drawer is not living up to expectations. It has four temperature settings - with the lowest being (-1) degrees. That implies maintaining a freezing temperature. The lower freezer is set at zero degrees, and everything is frozen solid. However, the middle drawer does not reach that (-1) degrees. All of the fruit melts...and that definitely results in a mess as well as eventual spoilage.
We've noted the issue within the first 15 days of installation both times, and we had already purchased the 5-year Geek Squad plan. Geek Squad has been great, and they've been quick to schedule a replacement. I'm a frustrated consumer, but I still feel guilty having a 3rd refrigerator delivered within a 30-day window! I hope this isn't a design flaw...and Samsung over-sold the capabilities of that middle drawer.
If the 3rd refrigerator works, then this becomes a 4-star rating. Otherwise, we will be looking at a different model, and Samsung will have a black mark on the reputation for not delivering on what's advertised.
14 out of 14 found this review helpful.
Looks Good So Far...Manuf. QC could be be better
Posted by: NDiddy from: SE Iowa on
This Fridge Looks good and for the options that area availabile. I was sad to see the 3-door version of the counter depth to be such a sub par model compared to its standard depth counterpart. (i.e.- incandescent lights vs. new l.e.d., and front door panel display) Because of this we were left to choose the more expensive 4-door model. In our endeavers, we discovered that Samsung has terrible quality controls on all of these fridges in regards to specified installation dimensions and fitment. Both models received specify a manufactured width of 35 3/4" and 35 5/8" and a required opening of 36" or greater. Our opening of course was 36" and the fridge wouldn't fit. After 4 different fridges all of the same line and two model numbers, I noted using a 3' straight edge, that each of the sidewalls on all of them had any where from 3/16" to 1/2" of bulge from the edge to the center, and/or ice box region depending on the side. Because of this, the actual overall dimension was always at or slightly over the stated 36" fitment envelope. This most likely happens due to the epanding insulation process during manufacturing and over insulation. One could take this as a positive to energy efficiency for the fridge, but if you have right at or near a 36" opening buyer BEWARE...or be ready to tear out one of the sheets of drywall.
In the end, It fit for us, but not after a slight mess and negative comments from BB stating that "this is how they all are anymore". Sorry to say, but that is not a position that you're entitled to take when the manufacturer states the required opening size and you verify my measurements as correct. My recommendation is to defer back to the manufacturer so they can make adjustments to their specs or review their QC rather than tell me what model YOU think I need to buy.
16 out of 17 found this review helpful.
Looks great; poor quality & SUPER EXPENSIVE TO FIX
Posted by: WS99 from: on
I'm surprised by all of the glowing reviews. First, what I like is that the fridge looks great. The lighting inside is fantastic and bright. The drawer is convenient for wine, snacks, trays, etc. And I would love this fridge if only...within the first 24 months the auto water/ice dispenser on the door quit operating. Had a service call ($185) to learn that a tiny little plastic lever chipped. How expensive could a tiny plastic lever be? Well...apparently very expensive because the lever cannot be replaced on its own. They instead require you to replace THE ENTIRE ELECTRONIC MACHINERY INSIDE THE DOOR. Cost: $450. My husband and I thought we were being ripped off. We had another service call from a different appliance company (again, another service fee was incurred). They gave us the same diagnosis, and the same big price tag to repair this fridge that again, was only 1 1/2 years old. We decided to forgo the auto dispenser in the door as the cost to repair was now, with the price of 2 service calls, almost half of the cost of the fridge.. But then to add insult to injury...within a matter of a few months 2 of the door shelves cracked. They are still usable but have no lip that wraps around to hold the contents in. We are a typical family mind you - no crazy fridge slamming kids in the house. So, after spending over $2000 to purchase this good looking appliance that has a 4+ star rating, our fridge functionality is compromised and looks ragged inside. Ugh. I am so shocked by the high star rating that I had to post buyer beware...
19 out of 22 found this review helpful.
Not worth the money!
Posted by: Cypresscdub from: Austin, TX on
In our search to find the perfect Counter Depth Fridge we wanted a French Door unit with it's easy access to items we access most often. The fridge looks great and it a perfect fit as we wanted that sleek look that only a counter depth offers. The inside is ergonomically pleasing and has a great amount of storage for a 24 cu ft unit.
My only apprehension with this unit was the ice maker and it turned out to be the reason we sent this unit back. First, they stick this obtrusive box in the upper right hand corner in prime real estate territory on the box. A like most French door units out, this is a self contained cooling ice maker tasked to create and store ice in the refrigerated section of your box. (Bad Idea) Other than being a small collection tray, this unit NEVER makes ice!! We would sarcastically erupt in cheers if you were lucky enough to get a few pieces of "wet" ice as it was equivalent to winning the lottery in terms of the odds of that happening. Samsung ended up sending a tech out and after replacing the Ice unit, and system board, we had still a non working unit. In addition to not having ice, the water is never cold. In my opinion, the ice machine needs to stay in the freezer section where it's cold.
We are now in the process of exchanging the unit with a Frigidaire brand that has an option for a freezer based ice maker. Samsung...great TV's, but terrible french door refrigerators!