Organize your groceries in this Samsung French door refrigerator that features a temperature-controlled Cool Select Pantry to quickly chill or defrost food. The Twin Cooling Plus system efficiently cools or freezes your food and beverage items.
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Frustrated by Samsung Support
Posted by: Cory from: Lafayette, CO on
This was an excellent refrigerator for the first 10 months. But then it started running all the time and the freezer defrosted. Still under the warranty, I went to Samsung's support site and did my best to work within their system.
Day 1: I filled out the forms, re-uploaded the receipt for an already registered product, and even recorded a detailed video illustrating the problem.
Day 2: 24 hours later I missed a call and checked my voicemail. It was a woman telling me that since I didn't answer on the first call, my ticket was closed. There was an impersonal email linking to two help articles that obviously didn't apply if someone had read my description and watched the video. I called back and re-initiated a ticket, explaining that the unit was not off (I checked) and that regardless of whether my thermometer should match the internal display, there should not be standing water in a functioning freezer. They told me someone would get back to me in 24-48 hours.
Day 3: Call comes about 24 hours later. I swerve off the highway to take the call, fearing my ticket might get closed again if I wasn't immediately available. I explain that the freezer isn't freezing, and that the refrigerator will not get below 43 degrees. He asks me what temperature the freezer is. I explain that once the ice melted I quit checking, but I was confident it was above 32 degrees. He checks the schedule and says that there is an available appointment the following day. Huzzah!
Day 4: Ummm. No call? No technician? I pack ice into the refrigerator to keep the milk chilled.
Day 5: I call Samsung support again. There is a record of the call on day 3, and she explains it's normal that you have to go through 24-48 hours and at least two calls before they will make an appointment with a technician. I ask where my Friday appointment was. She had no record, but could offer me the next available appointment on TUESDAY. I live in the Denver Metro area, and a Google Maps search for Appliance Repair looks like a polka dot skirt, but the only technician that Samsung can work with is an hour drive away, and will try and get to the house between 12 and 3 on DAY 7. We have decided to come to terms by eating fresh rather than frozen. Humans did well for thousands of years without refrigeration. Who am I to complain?
Day 7: To be continued....
51 out of 57 found this review helpful.
Expect major problems after 2 years
Posted by: Melanie from: on
I loved my fridge for the first two years. Now, at the ripe old age of 2.25 years, there is an issue with water pooling in the vegetable bins. A little googling and a discussion with a repairman tells me that it is a design flaw that allows the fridge to ice up and then leak water into the interior when the evaporation drain is iced over and therefore cannot drain properly. I am told it will be about $400 to install a heater to correct the ice over problem but the repair man tells me it may happen again. This is an independent repair man so he was able to be honest and stated that he has worked on it many times and seems to be a design flaw in the brand.
Naturally Samsung is doing nothing to fix their flaw. I am not sure whether to invest the $400 in the repair or a new fridge. Overall, it's a piece of junk and I'm very sorry I bought it. There are many posts on the internet and YouTube about this so I'd steer clear of a Samsung fridge.
35 out of 38 found this review helpful.
Posted by: bsoxluvr from: Bay Area on
I wish I had the same glowing reviews as everyone else. In fact, those reviews are the reason I bought this unit in the first place. Sadly, my experience has been nothing but bad. I haven't even had the unit for a year and we have had service 8 times. The freezer door sticks beyond what can be considered even slightly normal, and as a result the handle keeps breaking off. Once the freezer has been opened you have to wait for 5 minutes before it can be opened again. The flap on the inside of the top door has also had to be replaced. I am in the process of a warranty claim and will be getting my money back. If it weren't for the issues it would be a great buy, but not worth the headache it's caused.
37 out of 43 found this review helpful.
So much trouble, but in the end, worth every penny
Posted by: brianyun from: New York on
My family purchased this item back in November. At the end of Black Friday/Cyber Monday sales, we got this for 1200 dollars. This was an absolute steal for us. Regularly priced at 2000+ for that price? We went through the trouble of special order because they did not have this at the warehouse and that took about 3 weeks. During this time, Best Buy messed up quite a bit... in delivery department... etc... but in the end, the customer service representatives did wonderful jobs to remedy the problem and I am completely satisfied. It was quite an extensive problem from their end (which included changing the delivery dates more than twice the day before the scheduled delivery...) ... but they did provide me with 150 dollars gift card for the trouble that I went through. So... I guess I purchased this amazing fridge for $1050 + tax!
The first fridge that I received in late December was actually... a defect. For a few days I thought that it was normal that a fridge makes scratchy noises that sounded like fans hitting something, but it started to annoy everyone off in the family. I looked at the reviews of this site and I found that the other customers had very quiet fridge! So I stopped by the local Best Buy to speak with the floor manager at the appliances section and I gave him the recorded sound of my fridge. He said the fridge was definitely a defect and I proceeded with an exchange on the phone (since it was an online purchase). The rep was very nice again and I received the new fridge yesterday. The fridge is so quiet, as others have said in this page.
I love the LED lighting inside of the fridge - it gives the feeling that it is clean inside (compared to regular yellowish lighting). This fridge allows power cooling and freezing that allows fast cooling whenever necessary. I don't use ice maker so I turned that off. The deli storage allows 3 different temperatures depending on what's inside. I store my veggies in there under fresh temperature. (3C compared to 1C in the rest of the fridge). We got the stainless platinum color and it's absolutely gorgeous. No fingerprints and you can use magnets! It should be advised, however, that any dent made in this particular color can be more visible than other colors. I was able to see one, on my new fridge, during the installation. The delivery guys actually hit the door handle hard against the door when they were installing and that made a dent. However, the dent could be covered by the door handle itself so it was not a problem for me. I let that one go... >:P The delivery guys were extremely professional and knowledgeable about the product. I was pleasantly surprised with their answers when I asked them several questions.
In the end, I am satisfied with this fridge. I would recommend it to others. Extremely satisfied with the customer service department. Anyone would recognize Amazon's amazing customer service experience, but I would rank my experience with Best Buy along with my Amazon's service.
16 out of 16 found this review helpful.
DO NOT BUY (LOUDEST REFRIGERATOR EVER!)
Posted by: atrayu101 from: on
Refrigerator looks great but is the loudest refrigerator I have ever heard. It will make loud popping and cracking noises all day and night. Samsung will say this is normal because they don't want to admit to a design flaw.
15 out of 15 found this review helpful.
Best For the Price
Posted by: TT2TT from: Dallas, TX on
Great fridge. Keeps veggies and produce crisp for days longer than my former fridge. Filtered ice tastes great and the french doors make finding things so much easier. We looked around for quite a while and for the money if you don't require ice/water in the door this is absolutely a best buy.
9 out of 9 found this review helpful.
Only had for about 2 weeks but love it so far
Posted by: DisappointedwithSears from: Apple Valley , CA on
We finally broke down and bought a new fridge for our new home, going from a traditional top freezer. Black was the choice of color to offset an abundance of antique white in the kitchen. Like the interior with lots of room for everything we use in the doors, nice lighting feature with the LED, freezer has room just need to relearn stacking your food. Very quiet operation. We hope to have this one for as long as I old one, we shall see.
9 out of 9 found this review helpful.
Gorgeous fridge at a great price
Posted by: mido5 from: near Houston on
I've had this fridge over a month now, and if a hurricane blew my kitchen away I'd definitely buy this model again. The interior of this unit is gorgeous with it's multiple LED lights and controls. Having the water filter placed between the bins will make it easy to replace. So much storage in the doors negates the need for the unit to be deep so there's no over-reaching and items can't get lost. I use one door shelf as a breakfast station with oj, butter, jelly and sausage (eggs sit nearby.) The pull out deli section became my lunch fixings & munchie station. I'm able to keep this fridge and the freezer organized with no effort and can see everything at a glance. I'm so appreciative it's offered in beautiful white... in my opinion, stainless is so overdone and white appliances feel more appropriate for an average kitchen. The slick exterior and handles aren't a magnate for smudges like the old textured surfaces. And the little chime that reminds me if a door has been left open too long has come in very handy since the doors don't close on their own with a half-push like a big heavy fridge door does. The freezer section is huge and having the most used items in it's top drawer with the ice bucket is a plus. I was afraid I'd miss the ice/water dispenser in the door but I honestly don't. It's not a big deal to open the freezer drawer for ice, and a two-cup plastic measuring cup with handle makes a nice scoop for cleanliness. I always worried about sanitary aspects of my old fridge's dispenser. With my back problems,having everything easily reachable is a more than fair trade for ice/water in the door. Unlike my older fridge, keeping this freezer fuller muffles the sound of the ice dropping (which isn't much of an issue in the first place.)
9 out of 9 found this review helpful.
All the features we wanted at a great price
Posted by: JessieT from: Cleveland,Oh on
At almost 26 cu. ft., this refrigerator has plenty of space, with door shelves that handle gallon jugs with ease. The shelves are deep enough for large trays and the led lighting makes it easy to find even the small items hiding in the back.
9 out of 9 found this review helpful.
Posted by: richmmmm from: mn on
Great fridge. Would recomend.kinda loud but lots of space and looks great. Buy this fridge