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Q: Has the wireless issue been fixed with this labtop?
A: I don't have any wireless issue with this laptop. After you buy the computer, yoư need to do Window 10 update before you do anything else. Window 10 update will take a little while but that is normal, then you won't have any wireless problem.
Q: Is this laptop available in the carbon gray color without the 4k screen?
A: Thanks for your question, jtarlo. The model that you referenced in your question (P55W-C5204) features a Full HD (1920 x 1080) display with a Brushed Metal Finish. The P55W-C5208-4K model features a 4K Ultra HD (3840 x 2160) display with a Brushed Metal Finish.
Q: Is the hard drive user upgradeable to a SSD? When in tablet mode, will the screen auto rotate?
A: Thanks for your question. Yes, the hard drive featured in this Satellite Radius 15 laptop is upgradeable to a SSD and yes, when you flip the laptop into tablet mode the screen will auto rotate. We do have a version of the Satellite Radius 15 laptop available that already features a SSD drive here: http://www.bestbuy.com/site/toshiba-satellite-radius-15-6-4k-ultra-hd-touch-screen-laptop-intel-core-i7-8gb-memory-256gb-solid-state-drive-carbon-gray/4203400.p?id=1219706548543&skuId=4203400
Q: Touch pad mouse seems to not work from time to time
A: Thanks for your question. You may have inadvertently disabled your touchpad. Press FN + F5 to toggle the touchpad on and off. If that doesn't work go to Control Panel -> Mouse and see if the touchpad was set to be disabled when you connected an external mouse. If that doesn't help you may need to update the driver for the touchpad. Go to www.support.toshiba.com, look up your model number and check for updated touchpad drivers. If you need further assistance please call Toshiba tech support at (800) 457-7777.
Q: RAM - user expandable / max capacity / DDR4??
A: Thanks for your question. The memory featured in this laptop is 8GB DDR3L 1600MHz (not user upgradeable) with 2 main memory slots.
Q: How to open case in order to find DIMM sockets to increase RAM?
A: Thanks for your question. The memory in this laptop is not user upgradeable.
Q: Does this have Wifi issues?
A: At the beginning I did have problems with the WiFi. I had to contact the Geek Squad at least 3 times. The WiFi adapter kept becoming disabled and a couple of times the only way I could re-enable it was to Restart the computer. Then I found the problem. It was the Kaspersky anti-virus. Once I removed it and installed the free AVG I have had zero problems.
A: Thanks for your question, Colt. No, this Satellite Radius 15 laptop does not feature a replaceable graphics processing unit.