TrackR bravo Item Tracker: Simply attach this item tracker to your keys, cell phone or wallet to easily locate lost items in the TrackR app (download required). The tracker uses Bluetooth 4.0 to connect to your compatible mobile device with a wireless range of up to 80'. Find out-of-range items when other users walk by.
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Brilliant concept, poor execution
Posted by: MdniteCreepr from: Southern Califiornia on
I’d been seeing advertising for the Trackr Bravo online and thought it was a very clever idea. I frequently misplace my reading glasses or leave them at work and then need them at home. I also have keyless ignition on my car and have a tendency to leave the smart key in unusual places around the house. So, I made an impulse buy of a two-pack of the devices at Best Buy over Thanksgiving week end. I wanted to test them out with the idea that I might order a bigger lot of them to give as Christmas gifts. After using the devices for a couple weeks and actually losing (as in gone forever, not just temporarily misplaced) something, I’m rather glad I started small and didn’t waste more of my money on nearly useless gifts.
Here are my observations about the Trackr Bravo devices:
Package included two devices w/CR1616 batteries installed, two key rings, two adhesive disks and a set up guide. The set up guide is very basic and has no troubleshooting tips in the event your device is inoperable right out of the box. One of the batteries inside my devices was dead on arrival, so I purchased a new battery. Several days later, I read on the company web site that I should have contacted them for a replacement, because this is apparently a known and common issue.
The devices use Bluetooth to pair with my iPhone 6 and aside from the battery issue set up was pretty straightforward. I attached one device to the smart key for my car with the provided key ring and I put the other inside the case for my glasses. Then I tested the Phone Finder and Item Ringer features. Phone Finder works by pressing the button on the Trackr device and your phone plays a pleasant little ditty to say “Here I am!” Item Ringer works by tapping an icon in the app to make the Trackr device itself beep. Both features depend on the app being turned on, the range and stability of the Bluetooth signal, and HOLDING the button or icon until you hear the alert (instructions don’t mention the holding part). The volume on Phone Finder is great, even with my phone on mute and stuffed under the couch cushion I could hear it from most points in the house. The volume on Item Ringer, however, is sadly lacking. I could not hear its weak little whimper even when it was in plain sight less than six feet away.
After testing the active finding features, I next wanted to try the passive Separation Alert Feature, which is supposed to work when the Trackr Bravo and your paired iPhone are no longer within Bluetooth range of each other. It worked once as advertised, when I sent my husband out of the house with my smart key. Then in an attempt to test the range of the devices, I left my key and glasses home and went for a short walk with my iPhone (leaving the app on and watching the screen). No alerts occurred on either Trackr or the phone and I was well outside the stated 100’ Bluetooth Range AND the WiFi range of my home network. Within 15 minutes of returning home, my phone started intermittently sounding a Separation Alert every few minutes, even though one Trackr was mere inches from my phone and the other was ten feet away. This got quite irritating. I can only deduce the Bluetooth signal from these devices is very poor and unstable causing the app to think it was separated from one or both devices. The only way to stop it was to deactivate the Separation Alert feature within the app for both devices.
This brings me to the final feature I unwillingly tested just a few days ago. The Trackr company claims you can find lost items on a map using Crowd GPS. I wish it were so. I went Christmas shopping with my husband and had my smart key in my jacket pocket with the Trackr device still attached. My husband had the other smart key in his pants pocket. Keep in mind, the car doors can’t be locked or unlocked without a key nearby and the car will not start unless one of the two keys is inside the car. While we were inside the store, I removed my jacket and set it in the shopping cart. We decided to check out separately for reasons that are not relevant and I arrived at the car first. I unlocked the rear hatch (proving I still had my key at that point), stowed my packages and retrieved my jacket from the cart and put it back on then returned the cart to the corral we were parked right next to. My husband arrived and we got in the car and left. When we arrived at our next destination, I realized I didn’t have my key because I couldn’t lock the car until my husband came back near it. I immediately fired up the Trackr app and started searching for my key. We returned to the parking spot where I know I last had it, but it was nowhere to be found. Went back inside the store, checked their lost & found and left my name and contact info with them. My smart key is well and truly lost, the Trackr app Crowd GPS map shows its last known location is my home and has been ‘searching’ for it in vain for over 60 hours.
I really wanted to like this product and find it useful, but I can’t recommend it at all. My initial purchase was $39.99 for the Trackr devices plus $2.99 for a replacement battery plus $249 for a replacement smart key plus sales tax. I calculate that one Trackr Bravo device has cost me over $300 and it’s only useful feature is to ping my iPhone. I rarely misplace my phone anyway, and when I do I either call it or use the FREE ‘Find my iPhone’ app from another phone. My friends and family needn’t worry that they’ll be receiving a Trackr Bravo from me as a gift. I am so disappointed.
61 out of 74 found this review helpful.
Unusable range, buggy software
Posted by: wagonman from: on
I was able to pair two Bravos to my HTC Desire 601 after several attempts. Removing the phone's battery seemed to enable the app to find the devices and opening the battery doors on the Bravos enabled them to reset and blink on command.
The range is VERY poor: 5-15 feet max! Therefore the proximity alarms, both on the devices and your phone, go off constantly whenever the devices move out of range AND when they come back into range. The "wifi safe zones" feature does not work - the alarms still go off within a chosen safe zone. So unless you are willing to put up with these alarms sounding every time your phone gets more than a few feet from your Bravos, you must disable the alarms which defeats the function of them alerting you if you leave your keys or wallet behind.
Also due to the meager range, using the proximity sensor is very iffy. Once again, if you're not already within a few feet of your item, no signal, no finding anything.
The last known location is only generally helpful. It can tell you if you left your item in the area or miles away at the office or restaurant, etc. But the locating map is only accurate to within a block or so - my devices often show up as being in my neighbor's house when they are right in front of me in mine.
The custom ringtones also kept on canceling themselves and defaulting back to the generic phone alarm. I had to disable both devices and go through the entire routine - phone battery removal/uninstall-reinstall app/re-pair Bravos - in order to lock in my desired ringtones.
My Bravos DO stay paired after my phone is turned off.
The crowd-GPS find feature should prove pretty useless again because of the poor Bluetooth range. Someone else with the app running must get really close to your lost item to sense it and log its location - not very likely.
In conclusion: the biggest downfall is the range. If it were really 100 feet as advertised, it could be a truly useful device. The software bugs are also disappointing and, combined with the lousy range, defeat the usefulness of what features that do work.
33 out of 39 found this review helpful.
Do Not Buy - no warranty
Posted by: GaryCheektowaga from: buffalo, ny on
Within 60 days after I purchased the 2-pack one stopped working. changing the battery didn't help. I contacted TrackR about the "1-year parts and labor" warranty advertised by Best Buy. Here is the exact quote from Rhiannon Seider, Community Manager, TrackR "Our warranty does not apply to purchased made from Best Buy or any of our other retail stores." When I contacted Best buy they said it was TrackR's problem because BestBuy has only a 15-day return policy. When I pointed out that the Best Buy website states this product has a 12-month warranty, Best Buy customer service said that was TrackR's warranty. when I pointed out that TrackR said it does not warranty products "purchased made from Best Buy or any of our other retail stores." Best buy said it would send me a $30 store certificate. That was 6 -weeks ago. still no $30 gift certificate received and Best Buy is still advertising the 12-month warranty. DO NOT BUY!
24 out of 27 found this review helpful.
Posted by: Rick from: on
I have used the TrackR to keep track of my cat. He likes to hide in closets and under beds. To help me narrow down the search area I have the tracks attached to his harness. He can no longer hide so successfully.
7 out of 7 found this review helpful.
Posted by: BrianB from: on
I've had these for three weeks now and already had to use them four times. I accidentally left my cell phone at the restaurant table and when I got to the door of the place my wallet started to ring (where I also have a Bravo) if this didn't happen, I would have left my phone and probably lost it for good. Then my partner lost his phone and we used the Bravo to ring the phone and find it. Amazing g and I'm going to buy more.
12 out of 15 found this review helpful.
Great device for those who are absent minded
Posted by: Shancan from: on
I bought this for my boyfriend for Christmas and it worked as intended. He has a bad habit of misplacing his keys so this is an added piece of mind. The app was easy to set up and it is small so it hangs on his keys without weighing much
6 out of 6 found this review helpful.
Posted by: Subhash from: on
I gave it as a gift to my friend who misplaces things easily. He liked it very much, but he complains that sometimes tracker can't detect his device even when it is nearby, the bluetooth is not always great.
14 out of 19 found this review helpful.
Unreliable, needs improvement.
Posted by: Robert from: on
I am currently on my third set of devices and each time at least one of them quits working within a couple weeks. I was very excited about this product, but I am now disappointed. I will be returning them and finding another brand or just wait until they are better quality.
15 out of 21 found this review helpful.
Posted by: FLAVADIZZAVE from: Minneapolis on
volume is very low and the light does nothing to aide in the search. Overall I had high expectations based off of the features that were highlighted and was less than impressed. I believe that there are better options in the market.
9 out of 12 found this review helpful.
DO NOT PURCHASE
Posted by: JEEEEZUM from: on
Although you can purchase this item from Best Buy there is no customer service available from the company. There is an 800 number to call with an outgoing message that states no one is available and to send an email to their technical support email to which no one responds. Check the reviews as well as the BBB to see the problems that customers are having