Customer Ratings & Reviews

I like rhe sound level and quality. The bass has a great range. The buttons on the side work great. And the app does alot and works great. I would def recommend these to anyone.

10 out of 10 great audio easy to understand the mechanics for these headphones it blew me away from how great it succeeded my expectation I would never regret this purchase and the 2 year warranty is such a good deal to add on as well. Audio great, mechanics great, noise canceling great, and the feature that allows you to hear your surrounding better amazing. I see no flaws and by the way it can connect to 2 things as once which is just so great lets me do thing I want at the same time I love it. 100% recommend these headphones.

Aways get protection! For the price you can’t be having your items protected it gives you piece of mind!

Geek Squad, Best Buy's technical support arm, provides an array of services that cater to the needs of tech-savvy individuals and novices alike. Their team of knowledgeable technicians offers expert assistance with everything from device setup to troubleshooting complex technical issues. With prompt and efficient service, Geek Squad has earned a reputation for reliability and professionalism. Their commitment to customer satisfaction is evident in their comprehensive warranty coverage, ensuring peace of mind for consumers investing in electronic devices. However, one drawback worth mentioning is the limitation of using the warranty only once. While the warranty provides essential protection against unforeseen issues, the inability to utilize it multiple times may deter some customers from fully relying on Geek Squad's support for extended periods. Overall, Geek Squad remains a trusted choice for those seeking reliable technical support and assistance with their electronic devices. Despite the limitation on warranty usage, their dedication to delivering quality service and resolving technical issues efficiently makes them a valuable asset for Best Buy customers.

[Employee of bestbuy] Bought this for family who usually hate earbuds. They love the sound and doesn’t feel painful to their ears.

Great comfort and noise cancelation!! Great sound and extra features. Sony quality at a phenomenal price!

my second time bought 1 pair for my wife and 1 pair for me

I have added this coverage plan to every electronic purchase I've made at Best Buy and it's been a lifesaver more times than I can count! Best Buy's customer and product support services have been top notch and everytime I've had any product related issues, Best Buy has almost always replaced them with a brand new pair, completely hassle free. Hats off to Best Buy!

I like these headphones. They are very comfortable and have great sound. They are a smidge big on my head but the Bose quiet comforts were wayyyy too big. I think skull candy fits me better but I liked the comfort of these more. The “bass” feature isn’t that spectacular compared to skull candy either. The ANC is really great until it picks up a high pitch or loud noise it breaks through and makes the sound cut in and out. Probably the most annoying part. I bought protective sleeves for the headband and ears. The touch feature on the right ear to listen pause etc is amazing. They shut off when you take them off which I love. They’re easy to operate and I’m not tech savvy.

Geek squad always gives us peace of mind for any pricier electronics. I’ve used it for years on my headphones and now for our appliances. Recommended.

Lightweight, comfy, clear sound, stays in place!!!

Excellent sound and great product!! very comfortable

Awesome sound and easy to use reliable and great sounding and priced great.

Nice, light, great bass. Love the app and equalizer to customize the sound. Good value as well.

[Employee of bestbuy] The battery life last me a week on a 30 minute charge and the sound quality is the best i’ve ever experienced. The noise cancellation is immense. Will continue to buy Sony. Was between these and the Airpod Maxes and these are much lighter and more comfortable

I love Best Buy insurance you can really go in explain what's going on with the product and they will exchange it for you right there on the spot

Absolutely love these headphones. I especially like that if I can't hear someone all i need to do is either pause or pop my headphone out of my ear instead of completely removing it. The battery life is awesome and if one headphone dies in the middle of my shift at work I can just put the other one in. Definitely recommend these.

Glad to have, I use my new Bose ear buds at work, construction, and accidents happen...

Always worth it, just in case! I've had products fail in the past and have had them fixed or replaced in-store. I almost always add it on for my electronics.

It was so easy and unproblematic to use my protection plan for my earphones. They replaced it right away.