Questions & Answers (41)

• Q: What type of protection does this plan offer? (1 answers)

  A: This plan offers replacement protection.

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• Q: If I return the product, do you automatically refund mymoney on the warranty? If not, how do I go about cancelling it and getting my money back? (5 answers)

  A: Yes you do get refunded at the time u bring it back no need to worry about canceling anything

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• Q: Do I need to register my plan online or ?? I purchased my plan for my nest security system and want make sure take right steps if needed. I bought this online. Thx (5 answers)

  A: Hey there! Thanks so much for reaching out about this. You actually don't need to register the protection plan! From the moment of purchase, it's all ready to go. So you can have peace of mind that if something happens, we can pull up the plan through your account. You, yourself, can also see it online through your Best Buy profile. I hope this helps. If you have further questions, please reach out!

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• Q: I purchased 2 Echo Show 8” as Christmas gifts for 2 grandchildren. I also purchased the extra protection plan for each. How do I send each of the grandchildren their own protection plan? (5 answers)

  A: If you purchase at the store and you have a reward membership and given your phone number with your info. It should in your bestbuy account online, but if you haven't registered, jt should be on the receipt and just show it to them. I recommend taking a picture of the receipt and sent it thru your email, put it somewhere you can remember.

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• Q: protection plan replacement is for any product or just for the product that you bought the plan (7 answers)

  A: Hi Joanna. Thanks for your question! Geek Squad Protection is only going to be for the product it's purchased with. It's tied to that product's specific serial number. I hope this helps. Please let us know if you have any further questions.

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• Q: Do you need to have warranty in order to purchase geek protection. (5 answers)

  A: No

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• Q: Is the $15.99 for all four years or is it $15.99 per year? (4 answers)

  A: It's a one time payment for all 4yrs

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• Q: Hello, I live 2 Hours+ from a Best Buy store, if I brought the 4 years protection plan for the Starlink Mini, would I be able to send it back to Best Buy via physical mail and get a replacement, send out to me instead of having to take it to store? (2 answers)

  A: Unfortunately no, your presence is important

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