Questions & Answers (10)

• Q: What type of protection does this plan offer? (1 answers)

  A: This plan offers standard protection.

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• Q: Are there any limitations or exclusions to this plan? (1 answers)

  A: This plan provides accidental damage protection, and there is also an optional theft and loss plan available.

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• Q: my firestick remote has stopped working. I put new battles in it already. The on and off works and the volume but nothing else. Can you help me? I bought the 2 yr warranty. (2 answers)

  A: Hi there. Thank you for reaching out about this! I'm sorry you're running into issues with the remote. That's definitely no fun. It looks like you've done the initial troubleshooting, which is great. I'd recommend contacting your local Best Buy store and seeing if we can get you a new remote under your Geek Squad Protection plan. You can find information about your local store at www.bestbuy.com/storelocator.

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• Q: I bought a Samsung dryer from bestbuy and today it was delivered to my tenants.im going to get the serial and model number from the tenant . What is the website that I can register my dryer for 1yr warranty. I didn't buy protection plan (3 answers)

  A: you will submit your registration and warrant to samsung

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• Q: If certain aspects of my Roku don't work correctly now and I have the 4 year warranty, do I have to leave the Roku at Best Buy to be repaired rather than it being replaced? (4 answers)

  A: My Roku tv isn’t showing the right coloring; and picture is distorted

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• Q: I bought 4 year standard geek squad protection on May 18, 2020 to cover a Tivo Bolt Vox 1TB purchased same day. Tivo shot craps yesterday and Tivo support states that it needs to be replaced. What do I do. Best Buy doesn't show carrying Tivo in stores. (3 answers)

  A: Phone Call always first

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• Q: Hello! I bought this warranty with the new fire stick as a gift and I was just wondering, if anything happens to it do they have to go through me since the receipt is under my name? (4 answers)

  A: No, as long as they have the receipt.

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• Q: How do I register my product to be covered? (3 answers)

  A: Hi Linda. Thanks for your great question! You actually don't need to register the protection plan! From the moment of purchase, it's all ready to go. So you can have peace of mind that if something happens, we can pull up the plan through your account. You, yourself, can also see it online through your Best Buy profile. I hope this helps. If you have further questions, please reach out!

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