About this item
You're excited to buy a home audio product — now, make sure to protect it. Geek Squad® Protection enhances your manufacturer warranty and gives you extended coverage when the warranty ends. Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't (like failure due to a power surge). If something goes wrong after the manufacturer warranty ends, rest easy; you won't be stuck with a huge repair bill. Geek Squad Protection has your back and will take care of any covered repairs.
If there's a failure from normal wear and tear, we'll repair it.
This could be a problem with an internal part, or how the product was manufactured. It could also be caused by dust, internal heat or humidity. Accidental damage is not included.
If your home audio product won’t turn on because of a power surge, we'll fix it.
If there's a power surge or fluctuation that damages your product, we'll make things right. This includes a surge caused by a lightning strike.
If the remote that came with your home audio product stops working, we'll replace it.
Get a one-time replacement for the remote control that was included in the home audio product’s original box.
You'll never pay for parts and labor.
We take care of 100% of the costs of parts and labor for covered repairs, with no hidden fees.
You can transfer your Geek Squad Protection.
When you sell or give someone your covered product, Geek Squad Protection is still in effect, with no additional charges or restrictions. Call 1-800-433-5778 to transfer.
When something goes wrong, we're always here to help.
Visit your local Best Buy store to start a claim, or call us at 1-800-433-5778 to ask questions about your plan.
These are the latest benefits that apply to new purchases. Refer to the terms and conditions from your date of purchase for a complete description of coverage and exclusions.
AIG WarrantyGuard, Inc. is the Obligor and Administrator of the coverage under this plan.
General
Product Name4-Year Standard Geek Squad ProtectionBrandGeek Squad®
Other
Plan TypeGSPUPC400063693551
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- A: AnswerIn my case no, they give a refund of your original price of the sound bar, less the amount you paid for the protection plan. They give you store credit and you need to rebuy the unit at the new prices and a new protection plan.
Answered by MikeV
Q: QuestionWhen will I receive a copy of my protection warranty(2 answers)
A: AnswerDon’t need one your receipt is all u needAnswered by Anderson
- A: AnswerIt actually starts when you purchased the item I know its funny but that's how mines is...based on to know the date will be on your account in purchased it show the date of when it should expired.
Answered by Frank
- A: AnswerHi Shea. Thanks for reaching out about this and sorry for the slow response! For something like this, if you have Geek Squad Protection on that Sony sound bar, we can get you a replacement remote. If you don't, I'd still recommend connecting with your local Best Buy and we'll see what we can do to get you up and running, either with a replacement or fixing your current one. You can find information about your local store at www.bestbuy.com/storelocator.
Answered by GeekSquadSupport
- A: AnswerTake it in to Best Buy, explain the situation and see if they can help you.
Answered by Lisa
Asked by Anonymous
- A: Answerhttps://www.amazon.com/RMT-HSB318-RMTHSB318-Replacement-Compatible-NS-HSB318/dp/B09JZM9Y5K
Answered by Kelly
- A: AnswerI have no idea what the problem is, but I would read the instructions. There must be a way to do a complete rest. This is why I invested in Geek Squad Protection. All sound bars seem to be flaky.
Answered by BargainShopper
Review Summary
Rating 4.7 out of 5 stars with 3275 reviews
4.7Rating by feature
- 4.4Value
Rating 4.4 out of 5 stars
- 4.5Quality
Rating 4.5 out of 5 stars
- 4.3Ease of Use
Rating 4.3 out of 5 stars
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
4-Year Standard Geek Squad Protection
User rating, 4.7 out of 5 stars with 3275 reviews.
4.7(3,275 Reviews)- 14 Answered Questions
4 payments starting at
$10.00
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