Geek Squad® - Programming a Remote Control

i am still waiting for the $50 gift card promised. i purchased this service online. Website said someone would call in 24-48 hours to schedule it....you can see where I am going with this. no calls no emails. 7 days later i get a receipt UPS-ed to me from Best buy saying thank you for my order??? called twice. scheduled twice. first time was a no show. Customer service promised gift card for the hassle...been a month.

I called in NOVEMBER 2012 for your service - sent the required money in to your company - awaited a call to arrange an appointment to program my remote - - NOTHING ! Do you think you owe me my money back PLUS some sufferage here ? Insane!

**Subject:** Escalation of Concerns Regarding Remote Services for Mk.2 Video Encoder To whom it may concern, I am compelled to express my serious dissatisfaction with the Remote Repair Services I received while addressing the installation of my Mk.2 Video Encoder 4K60 Pro. What began as a simple compatibility inquiry turned into an ordeal that caused severe issues with my PC, unnecessary charges, and significant professional and personal disruptions. ### Key Issues: 1. **Initial Compatibility Assistance Neglected**: Despite my efforts to verify compatibility remotely—due to back pain concerns and the risk of transporting my workstation—no one could conclusively answer my question. I was referred to Remote Repair, initiating this frustrating process. 2. **First Remote Session - Complications Created**: While the technician reassured me the Mk.2 card was compatible, their actions during the session caused severe PC malfunctions. These included black screens, crashes, worsened performance, and constant instability requiring hard resets. These issues stemmed from unnecessary and harmful alterations to my system, such as deleting USB root files and registry changes. 3. **Second Remote Session - Disregard for Concerns**: Seeking help to fix what had been broken, I was instead subjected to services I did not agree to, like forced updates and system edits. My objections were ignored, and I was charged for services I never consented to—adding insult to injury. 4. **Escalation Failures and Unclear Charges**: Over $141 in unclear charges were incurred during this process, despite none of the services resolving the original issue. Additionally, I was offered further services at an additional $149.99 fee, which is unacceptable given the unresolved damages and lack of accountability. 5. **Delays and Professional Impact**: The unresolved PC issues directly impacted my employment, postponing critical work for several days. The time, stress, and financial burden this caused have been significant and unacceptable. ### Positive Note: I must commend the Bellingham team for their attentive approach once the issue was escalated. Their professionalism and understanding provided some reassurance after an otherwise unacceptable experience. ### Demands for Resolution: - A **full refund** of all Remote Repair charges incurred during this process. - Compensation for the professional disruptions caused by the prolonged downtime of my PC. - Immediate corrective action to restore my PC to its original, fully functional state. This experience has left me deeply disappointed in the service and support provided. I demand accountability and a resolution that addresses the financial, professional, and personal impact of this ordeal. I trust this matter will be taken seriously and resolved without further delay. Sincerely, Cameron

I have had good experiences in the past. Maybe this is just a fluke, but tonight my Bluetooth stopped working. This has happened in the past and a remote connect has been able to fix it, but this time, I was connected to a tech who told me it was fixed and disconnected--when it clearly wasn't. Then I tried again and I was connected to the same tech again. I recognized the name so I asked if it was the same one. He said yes. I said it wasn't fixed and he disappeared quickly and transferred me to someone else who did the same thing. He disconnected before it was fixed and sent me an email saying "I assure you it's fully functional." Two techs in a row who lied to me saying they fixed it, and disappeared before I could let them know it wasn't working. I'm thinking about canceling my subscription. I've had good service in the past, but this experience was horrible.

If I could give zero stars I would. Paid for the most expensive membership for Best Buy membership including geek squad online support and not only were they completely unhelpful, I spent hours of wasted time calling back several times and waiting on hold for them to fix the issue only for all 4 calls to be disconnected and never get a call back, even though at the beginning of each call they verify your phone number for that reason they say. My PC was also acting extremely funny afterwards and it was not before. I was only trying to get help moving things over to a storage device and a few other small things that I would think any basic tech support person would know. I am honestly worried my information was stolen after how the PC was acting and what I seen as well as how my PC made a funny noise prior t the last call beinh disconnected. WOULD NOT RECOMMEND TO ANYONE!! Absolutely terrible!!!! Best Buy should be ashamed!

Have to wait 10 days for in home service to fix a Samsung Frame TV connection to remote. I am a Total Tech paying customer. This service used to be good but now not worth the money. What has happened to Geek Squad? Extremely frustrating.

got online chat with a remote agent and they kept trying to push a annual subscription down my throat that I didnt want otherwise they wouldnt help or even respond to my questions. After I said I would get the subscription they started responding again but when I asked for it to be a non renewal one they just closed the chat utter garbage of a service and waste of an hour.

I have all Sony equipment (BlueRay, TV, Home Theatre system etc.). I had purchased the Sony remote and the guy could not program all my equipment to it. This was pretty upsetting since I had called prior to the Geek Squad and they informed me that this would be the perfect universal remote and was highly recommended. It didn't work out and the remote was useless. I am not blaming the guy who came but I am annoyed that the Geek Squad phone rep gave me wrong information that led to a waste of money.