Questions & Answers

Q: QuestionCan I extend my Accidental Geek Squad Protection once it expires?

Asked 3 years ago by SoCalDom.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 3 years ago by Kitty

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Q: QuestionI currently have this plan on several items. In order to use this plan, can I take the items back to the store and receive a gift card or store credit for the items? I'm not entirely sure if I want replacements or not.

Asked 3 years ago by Joshua.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer You can bring in to the Geek Squad. The only way they will replace the product is if they can not be repaired. Be prepared to wait for a couple weeks for them to completely fix any damage.

  Answered 3 years ago by Crystal

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Q: Questioni bought Bose earbuds and added the 2 year protection, they got stolen, does this cover replacement ?

Asked 3 years ago by sari.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 3 years ago by Kitty

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Q: Questionit seems my computer will not hold a charge, is that covered

Asked 3 years ago by chattytlb.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 3 years ago by Kitty

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Q: QuestionWill this cover dents and missing pieces

Asked 3 years ago by Anonymous.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 3 years ago by Kitty

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Q: QuestionDoes this laptop support external monitor (s) display? If so, how many monitors? Thank you.

Asked 3 years ago by Paula.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionHow can I know if I have a geek protection from accidental damage ? Plus is one able to purchase a Greek protection after buying a laptop from Best Buy 6 months later ?

Asked 3 years ago by Teda.

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Look on your receipt or on your best but account. If did purchased a protection plan you can not get one now.

  Answered 3 years ago by TerriM

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Q: QuestionI'm looking to buy the HP Envy x360 but see several stories of the hinges breaking with regular use. Will this protection plan cover the hinges breaking?

Asked 3 years ago by Liz.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionDoes the 3 year Greek Squad protect plan transfer if the washing machine was given or sold to someone else?

Asked 3 years ago by Transferprotection.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer No

  Answered 3 years ago by Kitty

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Q: QuestionMy son tripped and accidentally stepped on my MacBook. The screen is all lines and funny Color’s when I turn it in, will this be covered with the 3 yr extended coverage?

Asked 3 years ago by Sass.

• A:Answer Yes and it can be replaced is they don't have the pice

  Answered 3 years ago by Kitty

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Q: QuestionDoes accidental damage include a child throwing something at a tv screen?

Asked 3 years ago by crazybrother.

Q: QuestionIs the 2 year plan the same as the accidental protection plans?

Asked 3 years ago by Scott.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: Questionoil fell on my laptop is it still in the adh range

Asked 3 years ago by Anonymous.

Q: QuestionCan you locate my laptop for me, it was stolen? How do I go about finding it?

Asked 3 years ago by Terrazona.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionSo I bought this a while ago and I put a 8 gb ssd in it when I first got it like a year ago. No issues with that. All of a sudden my battery has been acting up and the laptop must be plugged in to run. Am I able to get a replacement batter or is it voided

Asked 4 years ago by Thenine.

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

Q: QuestionMy boyfriend put my laptop on the back of my trunk and left it there thinking I saw him do it and it fell off my car and got ran over. The laptop is severely damaged. Does this service provide replacements for non-repairable products?

Asked 4 years ago by Lexi.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, the service covers damage.

  Answered 4 years ago by MinifridgeVerified Purchase

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Q: QuestionI have 3 yr bestbuy Geek Squad my keyboard is defective can I return for refund instead of replacement?

Asked 4 years ago by Butterfly68.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionDoes Geek Squad cover if I get a virus on my computer?

Asked 4 years ago by Mary.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionHow long will it take to fix charging port at my local best buy?

Asked 4 years ago by David.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection