“I have the 2 year ADH 500-799.98 plan for the Galaxy S9. It stopped charging the other day. I have tried a new charger and that didn't work. I have also blown out the port with compressed air. My question is if I pay the deductible, do I get a NEW phone?”
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Hi Elvis. Thanks for your great question. Being that it's still a newer phone, we should have plenty in stock. If it's an older phone like a Galaxy S6, it's more likely in that scenario to receive a refurbished phone that will function like new. I hope this helps. If you have any further questions, we'd recommend connecting with your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.
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