Questions & Answers

Q: QuestionAre there any fees for parts and labor for covered repairs?

• A:Answer No, Geek Squad covers 100% of the costs of parts and labor for covered repairs with no hidden fees.

Q: QuestionHow do I make a claim if something goes wrong with my desktop?

• A:Answer You can visit your local Best Buy store to start a claim or call Geek Squad at 1-800-433-5778.

Q: QuestionWhat happens if my computer won't turn on because of a power surge?

• A:Answer This protection plan covers power surges and fluctuations, including those caused by lightning strikes.

Q: QuestionWhat does Geek Squad Protection cover if my hard drive fails?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer If your hard drive fails through normal use, Geek Squad Protection will cover the cost of repair. However, this does not include Data Recovery.

Q: QuestionWhat if my hard drive fails?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer This protection plan covers the cost of repair if your hard drive fails under normal use.

Q: QuestionDoes Geek Squad Protection cover issues caused by normal wear and tear?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, Geek Squad Protection covers repairs for failures due to normal wear and tear, such as problems with internal parts, speakers, or manufacturing defects. It also covers issues caused by dust, internal heat, or humidity.

Q: QuestionDoes Geek Squad Protection cover accidental damage to my desktop?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, Geek Squad Protection covers you for accidental damage to your desktop.

Q: QuestionWhat happens if my battery stops holding a charge?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Geek Squad Protection includes a one-time replacement for your original rechargeable battery if it fails to hold a charge.

Q: QuestionCan I transfer this protection plan if I sell or give away my computer?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, you can transfer your Geek Squad Protection to the new owner at no additional cost.

Q: QuestionDoes this protection plan cover accidental damage?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, Geek Squad Protection covers accidental damage to your device.

Q: QuestionWhat happens if my hard drive fails?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer If your hard drive fails through normal use, this plan will cover the cost of repair, however, it does not include data recovery.

Q: QuestionWhat happens if my computer won't turn on due to a power surge?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer If a power surge, even from a lightning strike, damages your product, Geek Squad Protection will cover the repair.

Q: QuestionHow does Geek Squad Protection handle a hard drive failure?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Geek Squad Protection covers the cost of repair if your hard drive fails under normal use, however data recovery is not included.

Q: QuestionDoes Geek Squad Protection cover accidental damage?

• A:Answer Yes, Geek Squad Protection covers you for accidental damage in addition to enhancing your manufacturer warranty.

Q: QuestionWill Geek Squad Protection fix my computer if it won't turn on due to a power surge?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, Geek Squad Protection will repair your computer if it's damaged by a power surge, including those caused by lightning strikes.

Q: QuestionWhat happens if my hard drive fails during normal use?

• A:Answer If your hard drive fails through normal use, this Geek Squad Protection will cover the cost of repair.

Q: QuestionHow do I start a claim with Geek Squad Protection?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer You can visit your local Best Buy store to start a claim or call Geek Squad at 1-800-433-5778.

Q: QuestionHow do I file a claim if something happens to my computer?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer You can visit your local Best Buy store to start a claim, or call Geek Squad at 1-800-433-5778.

Q: QuestionAre there any costs for parts and labor with this plan?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer No, Geek Squad Protection covers 100% of the parts and labor costs for covered repairs.