Questions & Answers

Q: QuestionHow do I get help if something goes wrong with my computer?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer You can visit your local Best Buy store to start a claim or call Geek Squad at 1-800-433-5778.

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Q: QuestionWhat if the hard drive in my computer fails?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Geek Squad Protection covers the cost of repair if your hard drive fails through normal use.

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Q: QuestionWill I have to pay for parts and labor for covered repairs?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer No, Geek Squad Protection covers 100% of the costs of parts and labor for covered repairs with no hidden fees.

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Q: QuestionWhat happens to my Geek Squad Protection if I decide to sell or give away my desktop?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Your Geek Squad Protection can be transferred to the new owner with no extra charges or limitations.

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Q: QuestionWhat is covered under normal wear and tear?

• A:Answer Geek Squad will repair issues arising from normal wear and tear, such as problems with internal parts, speakers, manufacturing defects, or damage from dust, heat, or humidity.

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Q: QuestionHow does Geek Squad Protection handle repairs if my hard drive fails?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer If your hard drive fails under normal use, Geek Squad Protection will cover the cost of the repair, however this does not include data recovery.

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Q: QuestionDoes Geek Squad Protection cover accidental damage?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, Geek Squad Protection covers accidental damage in addition to enhancing your manufacturer warranty.

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Q: QuestionWhat if my battery won't hold a charge?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Geek Squad Protection includes a one-time replacement for your original rechargeable battery if it fails to hold a charge.

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Q: QuestionWhat if my battery won't hold a charge?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer If your original rechargeable battery fails to hold a charge, this plan provides a one-time replacement.

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Q: QuestionCan I transfer my Geek Squad Protection if I sell my desktop?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, you can transfer your Geek Squad Protection when you sell or give away your covered product. There are no additional charges or restrictions. Call 1-800-433-5778 to transfer.

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Q: QuestionDoes Geek Squad Protection cover issues caused by normal wear and tear?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, Geek Squad Protection covers repairs for failures due to normal wear and tear, such as issues with internal parts, speakers, manufacturing defects, dust, internal heat, or humidity.

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Q: QuestionAre there any fees for parts and labor on covered repairs?

• A:Answer No, Geek Squad covers 100% of the parts and labor costs for covered repairs without any hidden fees.

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Q: QuestionWhat happens if my screen develops a shadow image or bad pixels?

• A:Answer If you experience at least three pixels stuck on the same color or a persistent ghost image, Geek Squad will restore your picture quality.

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Q: QuestionDoes Geek Squad Protection cover battery replacement?

• A:Answer Yes, Geek Squad Protection includes a one-time replacement for your original rechargeable battery if it fails to hold a charge.

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Q: QuestionWhat does Geek Squad Protection do if my computer won't turn on due to a power surge?

• A:Answer If a power surge, including those caused by lightning strikes, damages your computer, Geek Squad will fix it.

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Q: QuestionWhat does Geek Squad Protection cover if my computer won't turn on due to a power surge?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer If a power surge, even from a lightning strike, damages your computer, Geek Squad Protection will cover the repair costs.

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Q: QuestionWhat if my screen develops a shadow image or bad pixels?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Geek Squad Protection will correct your screen if you have at least three stuck pixels or a ghost image that won't go away.

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Q: QuestionWill Geek Squad Protection fix my screen if it has dead pixels?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, if your screen has at least three pixels that are always the same color or a ghost image that won't go away, Geek Squad Protection will repair it to look like new.

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Q: QuestionCan this Geek Squad Protection be transferred to a new owner?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, you can transfer your Geek Squad Protection when you sell or give away your covered product with no additional charges or restrictions.

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