Can we take fit bit to best buy purchased for my wife for christmas and the band keeps coming off on 1 side purchased the 2 year she has all my info or can pull it up we cannot find the receipt null

Question

Tanya · Accepted Answer

YES!! All you need is the phone # you used when you purchased the warranty.

Ajii · Answer

I lost my receipt but they were able to look me up just by giving my information.

Piedrafria · Answer

I'm not sure if they can pull it up, but if you're a rewards member they can. Also, yes you can get a new unit for the band breaking. I myself purchased new bands instead of replacing the whole unit but you can.

Answered by Piedrafria 8 years ago

Verified Purchase

GeekSquadSupport · Answer

Thanks for connecting with us! This does sound like something that you would be able to use your plan for. It's okay if you can't find a receipt- our Agents will likely be able to use your phone number or email address to locate your plan details.

Answered by GeekSquadSupport 8 years ago

sippingit · Answer

They don’t need the receipt. They have the Fitbit number in their system. Got mine exchanged 3 days after I purchased it.

“Can we take fit bit to best buy purchased for my wife for christmas and the band keeps coming off on 1 side purchased the 2 year she has all my info or can pull it up we cannot find the receipt”

1-5 of 5 Answers