“My daughter dropped her phone we just got in Nov. It isn't responsive at all to touch, no function.....is this covered under the 2 year plan and how do I initiate the repair or replacement? What are the associated costs typically, such as deductible?”
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Unless things have changed, bring it in and they should replace it. Someone knocked my husband's out of his hands and they replaced it! You have to purchase a new plan for the replacement phone though!
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Sorry, there was a problem. Please try again later.Yes from what happened to my phine it is covered if you have the accident coverage like i did...however when i went there i paid a deductible they sent me a refurbished phone by mail which was bigger trash. An they retreated me like i did it on purpose. Hope this helps..
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