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It should replace it or send it off for repairs within the repair division if the issue is deemed fixable when you bring it in to the store for consultation. but no you cant upgrade the item. You would get store credit equal to what you paid/the cost of the item you had coverage on. But only if jts a total obvious loss. If sent off for repair it can take a month or more. If deemed unrepairable after being sent off youll be asked to return to the store and recieve your store credit equal to the current value of the item. You could use the credit towards anything youd like and the protection plan doesnt carry over to the new item.
Sorry, there was a problem. Please try again later.Yes just let them know it does not work and you also want to upgrade to quest 3. And you should get a store gift card with the amount.
Sorry, there was a problem. Please try again later.
