A:AnswerHello KRQS – If the covered product is no longer available, and yours is not repairable, we would attempt to find a comparable product for you. Please note that under the Terms & Conditions of the plan, available at www.geeksquad.com/terms, scratches are considered a cosmetic defect and would not qualify for service or replacement.
A:AnswerHi there. Thanks for your question! You absolutely can purchase Geek Squad Protection afterwards as long as it's within your return policy and depending on whether the watch is cellular or not. I hope this helps out. If you have any questions on this or would like to get started, please get in contact with your local Best Buy. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerNo. You cannot upgrade unless you are in a rare situation where your watch is broken/defective and is no longer being sold at Best Buy during your warrantied period.
A:AnswerThis is a tricky problem, because a lot of protection plans don't cover items "lost or stolen", but the reason for the loss of the item was a defect in the item.
I would contact Best Buy directly to attempt to resolve the issue.
A:AnswerJust take it back to your nearest Best Buy customer service counter and they will help! All your info is in the records under your phone number or email usually.
A:AnswerYes it should cover if the lenses get scratched and if it doesn’t hold a charge if it’s still in the 2 years of the
Geek Squad Protection Plan, but maybe call Geek Squad and ask them they may know the answer to the question.
A:AnswerThanks for your question, Krischel. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. Generally, the Accidental Geek Squad Protection does not cover lost or stolen items. If you have any questions or concerns, please call us at (800) GEEK-SQUAD or (800) 433-5778.
