Elite controller defective Y button under warranty until the 23rd, March 2022. Have 2yr gsquad replacement but want to know if I return the controller can that geek squad plan be carried over to new controller as I have had this one for less than a week? null

Question

Steve · Accepted Answer

As long as you are within the 15 day return/exchange period yes, also if you are an elite you get 30 days to return/exchange and elite plus 45 days to return/exchange. I had an elite series 2 with a faulty A button in the first 2 weeks and exchanged it, when I did my gsquad warranty carried to the new one.

Answered by Steve 4 years ago

Verified Purchase

Marquis · Answer

So as someone that has done this multiple times because the elite controller is amazing when it works, and terrible waste of money when it doesn’t… every time you go to geek squad and replace the controller you need to buy another geek squad protection at that moment. It’s about $63 or so. Trust me. You need to buy it again, because if you don’t you won’t be able to replace the controller again. You will have to buy a whole other controller and put geek squad on that. Had a replacement, and a new employee told me it carried over… it does not. Haha cannot stress that enough.

Answered by Marquis 4 years ago

Verified Purchase

JosephK · Answer

You just return the item since it's still under return period and your original warranty will also be refunded

AngeloM · Answer

Nope you got to buy it again unfortunately

Hector2836 · Answer

Yes you can change under warranty but might have to pay for the warranty again for 2 more years or might get some money back in a gift card depending if the warranty still available

KodyW · Answer

Yes. If you get a product replaced within the original return period than the warranty is not used and will restart and be put on the new product.

Rich · Answer

You can return for 14 days and your coverage can carry over to new controller. If after that time your warranty will cover that controller but will need to purchase new warty on the new controller they give you.

Answered by Rich 3 years ago

Clif · Answer

You can purchase a protection plan for the new one.

Warrantyneveragainnoobppl · Answer

Umm i sont think so as i am in the same boat elite series 2 sent back 8 times to ms so eventually sent me brand new. My warranty expired 2 monthas ago but i was able place a repair on it. Xbox is weird all in all i get a different controller elites problems always

Answered by Warrantyneveragainnoobppl 3 years ago

Verified Purchase

DjCash · Answer

You can actually return it back to Microsoft, for a return shipping fee of $20, as I have had to do before or you can return it BB and they replace it for free. If you would have returned it within the return window Replacement Plan would have carried over but since you have had it for longer than a week and just now noticing button it may not carry over but you can get a new controller for free or pay a small fee of $20 for another 2 yr plan. It’s a Win, Win.

Answered by DjCash 4 years ago

Verified Purchase

iPhone · Answer

Yes

Isaac · Answer

Te reparan o devuelven el dinero que pagaste, la garantía no se pasa

Nordis · Answer

Yes, but the time dose not reset

Michaelangelo · Answer

No. But easy to figure out what to do

“Elite controller defective Y button under warranty until the 23rd, March 2022. Have 2yr gsquad replacement but want to know if I return the controller can that geek squad plan be carried over to new controller as I have had this one for less than a week?”

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