A:AnswerHi, yes . The exact same thing happened to my brother. Geek squad replace the earbuds and he was able to get a new accidental cover for the new earbuds.
A:AnswerAs long as you have the warranty, you will be good. I lost an ear bud, I called first to BB and they told me I was covered, They setup a apt and told me to bring my ear bud/case. Easy process....