Questions & Answers

Q: QuestionWhat kind of damage does this protection cover?

• A:Answer This protection covers accidental damage.

Q: QuestionWhat if the screen develops bad pixels or a shadow image?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer If your screen has at least three pixels that are always the same color or a ghost image that won't go away, they will correct it.

Q: QuestionWhat happens if my camcorder is damaged due to a power surge?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer The plan covers power surge damage, including surges caused by lightning strikes.

Q: QuestionWhat is covered if there's a failure from normal wear and tear?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer If there's a failure from normal wear and tear, such as a problem with an internal part or how the camcorder was manufactured, or caused by dust, internal heat or humidity, it will be repaired.

Q: QuestionDoes this plan cover accidental damage?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, this plan covers accidental damage to your product while handling it.

Q: QuestionWhat happens if the battery fails to hold a charge?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer You will receive a one-time replacement for your original non-disposable battery if it fails to hold a charge.

Q: QuestionIs the Geek Squad Protection transferable?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, you can transfer your Geek Squad Protection when you sell or give the covered product to someone else, with no additional charges or restrictions. Call 1-800-433-5778 to transfer.

Q: QuestionHow do I start a claim if something goes wrong with the camcorder?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer You can visit your local Best Buy store to start a claim or call 1-800-433-5778.

Q: QuestionI recently purchased a GoPro Hero 8. If I add the 2 year Geek protection plan, what all does that cover? Broken or cracked screens? Battery malfunctions? Thank you!

Asked 5 years ago by KFGoPro.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer broken cracked screen with normal use is covered. a one time battery replacement is covered

  Answered 5 years ago by NewUserVerified Purchase

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Q: QuestionIf I purchase a protection plan, would I need to go to best buy myself incase there is any malfunction or damage. Or can another person go in my place with the information on the item.

Asked 5 years ago by Juan.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Hi Juan. Thank you for your question! We're not sure which product you're referring to for this. If it were a laptop or desktop, you would need to take it into your local Best Buy's Geek Squad to get started. If this was a TV or an appliance, we would absolutely come out there to service in the home. I hope this helps. If you still have questions, please let us know!

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionIs water damage covered for insta 360 x5

Asked 6 months ago by Fulisha.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 4 months ago by JeremiahS

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Q: QuestionIf my screen has a crack in it, is it covered

Asked 7 months ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionDoes the coverage cover accidental loss?

Asked 1 year ago by D.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 4 months ago by JeremiahS

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Q: QuestionHow do I make a claim? Where is my documentation?

Asked 1 year ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer You probably have the documentation on your email. For the claim your best shot is to go to a Best Buy store and ask the Geek Squad to guide you. I had a great experience and were very helpful.

  Answered 11 months ago by RodrigoL

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Q: QuestionDoes this cover replacements of lost?

Asked 1 year ago by Anonymous.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

Q: QuestionI have a GoPro 8 Black I already had two of these cameras and both have given me the same problem black screen and the camera will take a long time to power off. can I upgrade with my warranty and just pay the difference instead of repairing the camera

Asked 1 year ago by Jaszo1111.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionI have a GoPro hero 10 with 2 year protection plan. If it has normal wear and tear like a cracked screen can I get those things fixed/replaced?

Asked 2 years ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionThe garantice it's worldwide ?

Asked 2 years ago by Carlos.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionIs this good for being able to record my kids soccer and football games?

Asked 2 years ago by KidsSports.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer It worked for us

  Answered 2 years ago by JollyJan

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