A:AnswerOne year manufacturer warranty is almost always a "defect of workmanship" type warranty. They do not cover power surges, normal wear and tear and accidental breakage from children or pets, etc. Geek Squad Protection (GSP) plans are not extended warranties. Geek Squad and Best Buy know things happen and will replace the item with a new one as stated in the terms and conditions which will include just about any issue you may have. Be sure to bring in all the parts and accessories of the item into the store when you plan to make a claim under the plan. The plan starts on the day you purchase the item and runs concurrently with the manufacturer warranty. If the item doesn't work because the manufacture of the item included a defect, then the manufacturer's warranty will cover it. If the item doesn't work because the dog chewed the optic cable or your house experienced a lightning strike or surge in the grid, GSP will cover it. GSP will also cover manufacture defects and you will need to read the coverage details on any GSP you plan to buy because they can vary from product to product. Or, you can ask the sales consultant what the plan covers. Best Buy Customer Service can replace it on the spot if it is in stock and within the dates of your plan. Once it is replaced the original GSP plan is fulfilled meaning you will need to purchase another GSP plan if you want coverage on the new item. I rely on my GSP plans to cover my items regardless of the problems because it is easier to deal with Best Buy than most manufacturer customer service organizations.
A:AnswerHi there. Thanks for reaching out about this! I'm sorry to hear about your Firestick remote. To get started, you can head on into your local Best Buy and talking to one of our customer service representatives. If you have protection on the firestick, take both the unit itself and the remote and we'll swap it out for you. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerYou must call geek sqaud first to see whats covered then go from there ive had the pleasure of dragging equipment down to the store only to be told we must schedule a im house reapair before they would allow for the service to grant you a replacement
A:Answeryes just call the number and they will send you a new one and you can send the old one back in the same package they will send you a return label to
A:AnswerSaludos no he tenido que realizar uno, pero puedo recomendarte que llames a la tienda y verifiques cuánto tiempo tienes para realizar la cancelación de la garantía extendida o seguro
A:AnswerYes you can! Best Buy associate will be glad to assist you with the right replacement remote just like they did with me! They will do it with professionalism and point you in the right direction! Good Luck!
