“Why can't I get the 9.99 protection plan on xbox one controllers anymore? When I order the only option is 19.99. These controllers are built very poorly with my last one breaking after 3 weeks. 20.00 protection plans on a 63.00 item is ASTRONOMICAL.”
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To further add to this question, based on some of the responses...If the protection plan went up because of the amount of claims/returns AND the cost of the controllers apparently went up by about 10-15.00 I’m sorry but that is absolute BS. These controllers are built so poorly and substandard and there is not even a repair option. I have a total of 6 controllers in my household. I used them with great care. All 6 are broken. Plastic components on the left joystick and bumper buttons Every time. I understand Best Buy needs to cover themselves but if they are hacking up costs on both the plans and the controller costs Microsoft sure better be. Using higher quality parts. Increasing costs while maintaining crap quality isn’t right. And with this product unfortunately the consumer has little choice. If you’ve experienced similar issues please take the time and let Microsoft know hopefilully they change and improve these controller designs
Sorry, there was a problem. Please try again later.To answer the question of $9.99?replacement plan to 19.99 I actually think that this is the greatest plan ever as NO OTHER company really has a matching plan. I have always & will always purchase these plans on simple fact of looking at it the other way Your purchase was $64 & something happens as accidents do then instead of instantly getting a replacement as well as having option for a new 2 year coverage plan u would be out another $64
Sorry, there was a problem. Please try again later.Price went up because the cost to keep replacing the unit was too high.
Sorry, there was a problem. Please try again later.Because it cost the company too much money to keep replacing it.
Sorry, there was a problem. Please try again later.Hi there. Thanks for your question. The protection plans generally go off the price of the unit itself. So a more expensive controller could have a higher protection plan in result. I'm sorry to hear about your previous controller. We appreciate the feedback however as this can help us grow for the future. If you have any further questions or comments, feel free to reach back out to us.
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