A:AnswerHi there. Thanks for your great question! That particular Samsung remote does not come with a microphone built in for voice commands. With that TV specifically, unless you purchased a alternative remote that works with it, you couldn't use voice commands like you did with the Amazon Fire remote. If you need any help with this or have further questions, feel free to reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerThanks for your question, Ronnie! You may be interested in our Total Tech Support Membership. You can learn more about our Total Tech Support program at https://www.bestbuy.com/totaltechsupport.
A:AnswerThanks for your question, Guybert! We'd love to help get this issue resolved and see what options are available to you. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi there. Thanks for your question. I'm sorry to hear about your TV. We'd like to know a little more to determine how we can help out with this. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerHi there. Thanks for your question! I'm sorry to hear about your device! That might be covered. We'd like to know more and see how we can assist. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started with this.
A:AnswerThanks for your question! We should be able to help with your Geek Squad Protection plan. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerSorry to hear about your recent issues with your laptop. We should be able to help get this issue resolved. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi there. Thanks for your question! If you're referring to Total Tech Support, this will cover all of your computers - your work computer included. If you're talking about the Geek Squad Protection purchased with a specific computer, that is only for that individual PC. If you have any further questions, we'd be happy to answer them for you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 if you need more help.
A:AnswerHi there. Thanks for question! I'm sorry to hear about your TV. Normally, TV legs are not made separate from the unit itself. However, we'd be happy to look into this for you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can help you out.
A:AnswerHi Jenn. Thanks for your question! We should be able to send someone out there depending on the size of the TV. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can best help you.
A:AnswerHi there. Thanks for your great question! We used to allow extending protection plans. However, at this time, we no longer do that. If you have any questions or concerns about this change, feel free to reach out to us either at your local Best Buy or (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerSorry to hear about your TV issues, Jenna. We can help look into what warranty, if any, your TV is covered under. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi Marvin. Thanks for your question. I'm sorry to hear about your TV! It sounds like the LED panel inside is damaged underneath the glass. Most of the time, the repair can be quite costly depending on the age of the TV. The agent who is coming out would be able to tell you if it's worthwhile or not.
A:AnswerHi Sanju. Thank you for your great question! When purchasing an Apple Watch, you have the option to purchase AppleCare or just leave it with the manufacturer warranty. Based on Apple's website, it seems that you can get repair services in India. But to be positive, you may want to get in contact with them directly.
A:AnswerHi Lizzie. Thank you for your question! I'm sorry to hear about your TV! Currently, our Geek Squad Protection plans cover more-so the internals of the unit and not damage. The full terms and conditions for your specific plan can be reviewed any time at www.geeksquad.com/termsconditions.
