A:AnswerWe are sorry to hear that your TV may have sustained some damage when moving it. Most Geek Squad Protection Plans will cover a variety of different things that may happen. That said, accidental damage is not generally covered on TVs. We would encourage you to review the terms and conditions of your plan to verify what is covered and what is not. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerGreat question! As we offer many different kinds of protection plans and the terms and conditions can vary depending on the plan, I recommend looking at your your plan specifically for more details on if we can provide a pro-rated refund if the plan that hasn't been used. You can view the details for your plan through our site here: https://www.bestbuy.com/usw/termsconditions/anonymous.
A:AnswerThanks for asking your question! Pups can be mischievous, so I can understand your position here. While Geek Squad Protection plans on laptops cover damage from pixel burn in and power surge repair, your cord being chewed through is not covered. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerWe appreciate you stopping in with your question. Many of our customers enjoy using apps on their televisions, and it sounds like you are no different! It looks like that app may be limited to specific devices, so I'd suggest reaching out to Verizon or Samsung, just to be sure. Links to their contact information are below.
https://www.samsung.com/us/support/
https://fios.verizon.com/contact-us.html
A:AnswerWhile Geek Squad Protection for televisions would cover things such as malfunctioning internal components and dead pixels from the result of normal use, it wouldn’t cover accidental damage from handling. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerThank you for taking the time to give your review. We’re fans of binge watching our favorite shows so we certainly understand wanting to get your TV fully operational again. While Geek Squad Protection for televisions would cover things such as malfunctioning internal components and dead pixels from the result of normal use, it wouldn’t cover accidental damage from handling. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerYes. If you bought the policy in either 2019 and 2020 (I didn't check the previous years), the policy explicitly lists "screen image burn-in" under section 5 "What is covered", sub-section 5.1 "Hardware service".
A:AnswerHi there. Thanks for your great question! As the current owner, you would need to call in to (800) GEEK-SQUAD or (800) 433-5778 so we can move it over to the new owner. You would need some of their personal information to place it under. Once you're ready to start that, please give us a call.
