“I just purchased an open box 65” QLED floor model. I purchased the geek squad 5 year protection plan. Am I fully covered even though it is a floor model? How do I know how long the floor model was used?”
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Congratulations on your new TV! With Geek Squad Protection, you are covered for things like power surge repair, pixel repair, burn-ins and much more within our Geek Squad Protection Terms and Conditions found here, https://www.bestbuy.com/usw/termsconditions/anonymous?CMP=ocss. While we wouldn't be able to say how long the TV was used, as we wouldn't have that exact information, you can rest easy with Geek Squad Protection. Feel free to give us a call at (800) 433-5778 if you have any additional questions.
Sorry, there was a problem. Please try again later.We purchased the pertection plan on a floor model and they only offered to replace the tv with a lesser quality tv and would only offer sale price on that product because they are only going by the floor model price we got it at. Offered me a 60hrz refresh mode tv when the 1 i purchased has 120hrz refresh mode. I thought they were supposed to replace with same quality? They offered us a tv that is on sale for $899.99 and we paid $1000 + tax for warranted tv. So, now we have store credit to put towards a tv that is same quality as our original tv.
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