“my firestick remote has stopped working. I put new battles in it already. The on and off works and the volume but nothing else. Can you help me? I bought the 2 yr warranty.”

This question is for: 2-Year Standard Geek Squad Protection

Asked by JCox 5 years ago

1-2 of 2 Answers

Hi there. Thank you for reaching out about this! I'm sorry you're running into issues with the remote. That's definitely no fun. It looks like you've done the initial troubleshooting, which is great. I'd recommend contacting your local Best Buy store and seeing if we can get you a new remote under your Geek Squad Protection plan. You can find information about your local store at www.bestbuy.com/storelocator.
Answered by GeekSquadSupport 5 years ago
Sorry, there was a problem. Please try again later.
Click on the link for this YouTube video and it will help you with pairing your remote to your new firestick. I had the same problems follow the video and it works great https://youtu.be/KAjZLxC2HTA
Answered by Jdvjohnny 3 years ago
Sorry, there was a problem. Please try again later.