A:AnswerIf you're still within the 2 year agreement, then yes, take your t.v. in and you can get another one of equal value or upgrade to a better version. If you want to upgrade, you'll just pay the difference in cost.
A:AnswerHi there. Thank you for reaching out about this! We may be able to swap that over for you. If you could, please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerHi Nathan. Thanks for reaching out about this. This likely isn't any issue that would need a repair or replacement but rather just some troubleshooting. You can give us a call at (800) GEEK-SQUAD or (800) 433-5778 and we can try and help out over the phone to get started.
A:AnswerHi there. Thank you for taking time to connect with us on this. At this time, the protection plan will not cover the screen damage. We may be able to fix it but it wouldn't be covered. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerJust bring in your set with your receipt and go to customer service and they will take it from there as long as it’s still under warranty. You’ll end up getting what you paid for the original set on a gift card and if you want you can buy another TV or whatever with the gift card for merchandise at Best Buy!
A:AnswerI'm pretty sure installation is a separate fee from the protection plan. The protection plan just covers if something were to go wrong with the TV functionality (does not include damage due to user error. ie: cracked screen due to flying object.) If you want Best Buy to install it, you will need to pay extra. Unless of course you are a convincing person, and are able to talk them into doing it for free, but probably not.
A:AnswerI would definitely wait and have them dismount the tv. That way if anything happens to it in process of dismounting, it will be covered and if necessary replaced.
They will definitely dismount anything they are working on.
A:AnswerHi Jake. Thanks for your question! You're able to add the Geek Squad Protection within your return policy, whether that be 15 days, 30 days or 45 days for you. If you'd like some help with this, we'd recommend either heading in or calling your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for reaching out about this! I'm sorry that you're running into issues. There are several variables that could cause a problem like that. We can definitely help out with this. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerThe 2 year agreement will allow you to replace your purchase if it hasn't expired or you can upgrade your product. You'll just pay the difference of the returned purchased item and its replacement.
