Questions & Answers

Q: QuestionI had a tv for 3 years now I have a 70” and I’m not sure what happened but I turned the tv on and the LCD screen has line and appears to have cracks. There are no damage to the screen. Will the protection plan cover this?

Asked 4 years ago by Jo.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer This same thing happened to me and I just had Geek Squad come out and they said I am not covered for external damage to the panel. I didn't hit the screen over time we had some pixels out and then lines appeared o then we saw the screen appeared to have cracks, I don't know if its from an internal heat issue or not. I have just called customer support at Best Buy and they will review this claim. Its a shame that we buy extended coverage that we all think covers cracked screens but it does not. I am sure BB would try and get out of insurance claim if you had a power surge too claiming that you didn't have it plugged into a GFI surge protector outlet. Its very strange because this very same thing happened to our last TV we purchased from BB and they did replace/ exchange the tv 3 years ago. It seems they are not doing this anymore for non external damaged cracked panels.

  Answered 3 years ago by scooch

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Q: QuestionCan I trade in a tv if I have five year warranty and pay the difference?

Asked 4 years ago by Tay.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Yes, thats exactly what I did when my TV went out. Keep an eye on the sales, you could end up with an even better deal.

  Answered 3 years ago by BriannaC

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Q: Questionwhich type is best for gaming?

Asked 4 years ago by wilson.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Not the best for gaming in my opinion...stick to finding one with a 120hz refresh rate especially for gaming.

  Answered 4 years ago by Vinny

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Q: Questiondoes this plan cover scratches i=on the screen

Asked 4 years ago by samsungtv.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer I don't have issues with any scratches, but, I know they go out of their way to make sure whatever problems you do have they really do whatever they can to help

  Answered 3 years ago by MichelT

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Q: Questionwill geek squad set my tv up

Asked 4 years ago by Bob.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer It depends if you paid for installation, if you did they will and if you didnt they won't. Hope it helps and good luck!

  Answered 4 years ago by Buyer

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Q: QuestionDoes the protection plan for the Galaxy tablets cover a cracked screen if it is dropped?

Asked 4 years ago by Mdavila89.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer yes

  Answered 4 years ago by LOVEMYBESTBUY

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Q: QuestionDoes this cover smartphones, & if so what does it cover?

Asked 4 years ago by ZEH1.

• A:Answer No, smartphone insurance is offered by the service provider only upon initial plan setup. UNLESS your service provider allows you to buy and add insurance after the fact.

  Answered 4 years ago by DissapointedShmuck

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Q: QuestionDoes geek squad come to your home and help u set up your tv

Asked 4 years ago by Pamj.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Yes

  Answered 3 years ago by emend586

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Q: QuestionMy TV is3years old and it got a crack in the screen will my 5 year Plan cover it

Asked 4 years ago by Hummingbird.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Yes

  Answered 4 years ago by Phill

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Q: QuestionDoes this plan automatically renew? If so, how do we cancel?

Asked 4 years ago by ASH.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer No. It’s renewed only if you pay again(if applicable)

  Answered 3 years ago by bplantz84

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Q: QuestionHi if my screen randomly turned black does the 2 year standard geek squad protection cover that?

Asked 4 years ago by Boyblue.

• A:Answer I believe that it will. That's the same thing that happened to mine. I was told the power supply burnt out. Not fixable. But because I was beyond my plan years, I had to buy a brand new TV. They do have a lot of exceptions as to what will be covered. How it broke, who broke it, manufacturing defect, act of God, electrical surge, etc. I guess you will have to read fine print or ask a representative. Sorry, couldn't be of more help.

  Answered 4 years ago by 55inLG

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Q: QuestionWhen my 2 years of standard Geek Squad Protection Warranty star?

Asked 4 years ago by ivan.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Starts day you register item.

  Answered 4 years ago by Vicky

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Q: QuestionMy dog stole my Galaxy Buds + case while I was working and damaged the case. Can my 2 year Geek Squad protection plan help me replace my buds?

Asked 4 years ago by Jake.

• A:Answer Most best buys should be able to help you out, I would not deny that but I can’t speak for all Best Buy’s

  Answered 4 years ago by Anonymous

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Q: QuestionIf they come out and can't fix it and no longer sell the tv what happens?if it gets replaced do they take the tv with them or will I have to discard it myself?

Asked 4 years ago by Chris31626.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer no they take it away

  Answered 4 years ago by wayne

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Q: QuestionJust got my 43" LG and purchased 5 yr plan. Can I have the geek squad come to set up wifi and show me how to excess the pre loaded channels

Asked 5 years ago by Jacquie.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer Who ever you getting ur service from they can do it or greek squad tec support can.

  Answered 4 years ago by Darkace2

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Q: QuestionDoes the basic plan cover replacement if for some reason during the time of my coverage, the TV cannot be repaired?

Asked 5 years ago by Stella.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer It should be, but you can always ask at the store

  Answered 4 years ago by Johny

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Q: Questionthe vizio T.V. I have needs to be replaced, does the 5 year warranty cover the delivery & installation also?

Asked 5 years ago by streamline55.

This question was asked about the related product: 5-Year Standard Geek Squad Protection

• A:Answer No

  Answered 2 years ago by Joseph

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Q: QuestionI purchased the 3 year standard geek squad protection and have a problem with adjusting the sound. How do I contact you to get the Geek Squad's assistance with this issue? Thanks-Kelly

Asked 5 years ago by Kelly.

This question was asked about the related product: 3-Year Standard Geek Squad Protection

• A:Answer Just call your local store and ask the associate. They will either transfer you and will give you the number and website to Geek Squad for support. Just be flexible about scheduling, otherwise they are great.

  Answered 2 years ago by Thunder

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Q: QuestionI have a Vizio tv that I purchased a year ago. It’s been giving me problems for 2 weeks. The volume doesn’t work, I can’t mirror/ airplay on the tv. I have the 2 year warranty, will that cover to fix the problems?

Asked 5 years ago by Lupita.

This question was asked about the related product: 2-Year Standard Geek Squad Protection

• A:Answer Yes

  Answered 2 years ago by Bracket

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