A:AnswerHi Nathan. Thanks for reaching out about this. This likely isn't any issue that would need a repair or replacement but rather just some troubleshooting. You can give us a call at (800) GEEK-SQUAD or (800) 433-5778 and we can try and help out over the phone to get started.
A:AnswerHi there. Thank you for taking time to connect with us on this. At this time, the protection plan will not cover the screen damage. We may be able to fix it but it wouldn't be covered. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerJust bring in your set with your receipt and go to customer service and they will take it from there as long as it’s still under warranty. You’ll end up getting what you paid for the original set on a gift card and if you want you can buy another TV or whatever with the gift card for merchandise at Best Buy!
A:AnswerI'm pretty sure installation is a separate fee from the protection plan. The protection plan just covers if something were to go wrong with the TV functionality (does not include damage due to user error. ie: cracked screen due to flying object.) If you want Best Buy to install it, you will need to pay extra. Unless of course you are a convincing person, and are able to talk them into doing it for free, but probably not.
A:AnswerI would definitely wait and have them dismount the tv. That way if anything happens to it in process of dismounting, it will be covered and if necessary replaced.
They will definitely dismount anything they are working on.
A:AnswerHi Jake. Thanks for your question! You're able to add the Geek Squad Protection within your return policy, whether that be 15 days, 30 days or 45 days for you. If you'd like some help with this, we'd recommend either heading in or calling your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for reaching out about this! I'm sorry that you're running into issues. There are several variables that could cause a problem like that. We can definitely help out with this. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerThe 2 year agreement will allow you to replace your purchase if it hasn't expired or you can upgrade your product. You'll just pay the difference of the returned purchased item and its replacement.
A:AnswerHi there. Thanks for reaching out about this. We can definitely take a look at this with you. I'm sorry you're running into issues. We'll likely start with sending out an agent for a diagnosis appointment and see the extent of the burn in. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi there. Thanks for reaching out about this! We can definitely help you find a great model to do the job. We'd recommend connecting with your local store either over the phone or in person. And we'll be able to assist you in finding the best one. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerSo for every item it’s different but I’ll list out what it covers and how it’s processed
TVs- all but physical damage (TVs over 48 inches someone is sent out the house to do the repair for smaller ones you come in store and it’s sent out for repair)
Computers - basically all damage out side of software (laptop is sent out for repair)
Appliances- most damages are covered unless it looks intentional (some one is sent out to the house)
Small electronics and video games- all damage is covered by replacement in store(you go to customer service and they just replace it with the same item or give you how much you paid for it back
A:AnswerHi there. Thanks for reaching out about this. We can definitely do that for you. The 5 year plan wouldn't assist so much for this kind of service since it's not a repair or diagnostic. We'll definitely go over that with you and see what you'd like to do. To get started, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi Bruno. Thanks for your question! We can definitely do that. The price can vary slightly. I'd recommend visiting this comparison page between different options on our site: https://www.bestbuy.com/site/site/tv-home-theater-services/tv-mounting-packages/pcmcat748300648009.c?id=pcmcat748300648009#1. From there, get in contact with your local Best Buy store and they can help with setting up an installation!
