A:AnswerThanks for your question, Nikki! Our Geek Squad Protection Plans coverage vary based on the item associated with the plan. At this time, none of our Geek Squad Protection Plans cover cracked screens on TVs. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
A:AnswerThanks for your question, Pepper! The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. If you have any questions regarding the specifics of your plan, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi there. Thanks for your awesome questions. It sounds like this is a sort of game system like an Xbox or Nintendo Switch. It absolutely will cover faults like the ones you mentioned. I hope this helps. If you have further questions, we'd recommend contacting your local Best Buy store. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for your great question. We'd like to know more about what's going on to find a way to help. We may be able to resolve the issue over the phone or send an agent out to the home to further help. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerHi there. Thanks for your great question. We'd recommend calling your local Best Buy store and go over what's happening. They'll be able to walk you through the steps for how we can get the issue resolved. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for reaching out to us about this. I'm sorry to hear about your TV! We might be able to help out with this! We'd like to hear more about what happened and see how to assist. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerHi there. Thanks for your question. It's possible it could be covered. We would definitely want to take a look. Since it's a smaller unit, we'd recommend taking it into your local Best Buy so our Geek Squad can see what kind of damage we're dealing with. They'll be able to point you in the right direction. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi there. Thanks for taking time to connect with us on this. I'm sorry to hear about your TV. We can come out whether you have protection or not to help out. To get started, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi there. Thanks for your question. We'd like to know more about what you're asking so we can try to assist. We'd recommend getting in contact with your local store who should have this answer. You can find information about your local store at www.bestbuy.com/storelocator.
A:AnswerHi Hank. Thanks for your great question. You can only purchase the 5 year protection on a TV purchased through us. A membership like Total Tech Support can definitely help with diagnosing and discounting repair on a device that isn't purchased through us otherwise. Keep in mind, we do price match other retailers so if you're looking at a TV we sell as well, that may be the easiest. I hope this helps. If you have further questions, please reach on out to us.
A:AnswerThanks for your question! We do offer our Total Tech Support Membership that covers devices regardless of where they were bought. You can learn more about our Total Tech Support program at www.bestbuy.com/totaltechsupport.
A:AnswerThat is covered under your protection plan. You can bring your tv into Best Buy and they will replace it for you. They can look up your protection plan through your account.
A:AnswerHi there. Thanks for reaching out about this. We'd like to know more about what happened to see how we can help out. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerHi there. Thanks for reaching out about this. The protection plans that we offer on our TV's must be bought at the time of purchase. We'd like to know more about what you're looking for to see if we can do anything. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
A:AnswerThanks for your question! The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. For support with your TV, please call us at (800) GEEK-SQUAD or (800) 433-5778.
A:AnswerHi Benji. Thanks for reaching out about this. I'm sorry to hear about the Vizio TV! We would be happy to see what we can do for you. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.
