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Hello KenSmiley - this is Nancy at GE Appliances and I am happy to help you. We're sorry you are having difficulty with the trim kit for your new microwave. The PEM31SFSS accepts the JX827SFSS trim kit. A base pan is included with the trim kit. The base pan is approximately 24" x 10.8" x 1.9". The cutout dimensions required are 15" high x 24-7/8" wide x 16" deep. Please see the trim kit installation instructions at: https://www.myapstore.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-40698-1.pdf I hope this helps! Thanks for checking with us!
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