Questions & Answers
Q: QuestionWhat does this cover or do? Can't find explanation on your site
Asked by Zeke.
This question was asked about the related product: 1-Year Accidental Geek Squad Protection
- A:Answer You may check the Features under the Overview section to know more about this product.
Answered by CommunityAnswer
Q: QuestionIf I used my geek squad protection to fix my computer screen..did I have to purchase it again after the first fix or as long as it's within the 2 year warranty I can get it repaired again?
Asked by Anonymous.
This question was asked about the related product: 3-Year Accidental Geek Squad Protection
- A:Answer The protection is good for the full two years. So regardless of how many issues you have with your product within the two years, you can use Geek Squad to fix your product.
Answered by SoSo
Q: QuestionThe letters have worn off the keyboard that came with the computer. Is this a covered item with the 3-Year Accidental Geek Squad Protection?
Asked by Buddy.
This question was asked about the related product: 3-Year Accidental Geek Squad Protection
- A:Answer what the frick, i didnt get a keyboard of this, but no probably not because its your useage and hand grease. Just memorize it or replacement
Answered by Aeyth
Q: QuestionHow do I transfer old files to my new computer? I would like to recycle the old monitor, keyboard and computer, can I bring them to you?
Asked by Betty.
This question was asked about the related product: 1-Year Accidental Geek Squad Protection
- A:Answer I recommend using a CD or DVD and keep your personal data/files on it and not on your hard drive. Most computers include a keyboard and mouse with a new desktop purchase.
Answered by Popeye
Q: QuestionIf the screen breaks in an All In One Desktop, is this covered?
Asked by Sreenadh.
This question was asked about the related product: 3-Year Accidental Geek Squad Protection
- A:Answer Hi there. Thanks for this great question. Underneath the Accidental Geek Squad Protection offered with the desktop, you would be covered for the damage, absolutely. The only part of that which could be an issue is data. If the unit is damaged enough, you want to make sure your data is backed up. I hope this helped. If you have any further questions, feel free to give us a call at (800) GEEK-SQUAD or (800) 433-5778 or connect with your local Best Buy.
Answered by GeekSquadSupport

Q: QuestionI HAVE NOT YET PICKED THIS COMPUTER UP YET..ITS STILL IN SHIPPING MODE..HOW CAN YOU ALREADY HAVE MY POLICY IN EFFECT AS OF 12/29/17..IN ADDITION I WANTED TO CANCEL 2YR AGREEMENT AND PURCHASE 3YR AGREEMENT INSTEAD..I WAS TOLD I COULD DO THIS AT PICKUP
Asked by BIGPHIL.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- A:Answer If you have not picked up your item and you you want to change coverage. You can do so. You can also change coverage on a product at any time. As far as I know
Answered by ISRAEL7
Q: QuestionDoes this plan cover damage like a cracked screen of an all in one HP desktop?
Asked by Sreenadh.
This question was asked about the related product: 3-Year Accidental Geek Squad Protection
- A:Answer Thanks for your question. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions. For support with getting your screen fixed, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
Answered by GeekSquadSupport

Q: QuestionDoes this warranty cover the Keyboard my son spilt water on the keyboard and now it won’t work?
Asked by Chris.
This question was asked about the related product: 2-Year Accidental Geek Squad Protection
- A:Answer I returned mines cause of a faulty GPU, forgot to put keyboard and mouse in box, best buy ordered me a new trace941 and I got brand new keyboard and mouse, with brand new pc. Keep in mind each pc comes with diff specs/ items
Answered by theunknown
Q: QuestionHow do you set up the minimum monthly payments at checkout? I tried asking via a Geek Squad customer service chat, but it was extremely unhelpful. They took forever to respond only to tell me to physically go to Best Buy to get help for it.
Asked by eriindelle.
This question was asked about the related product: 3-Year Accidental Geek Squad Protection
- A:Answer Hi there. Thank you for your great question! I'm sorry you weren't able to get help on that right away. If you're referring to your Best Buy credit credit, you would need too spend above $199 on a purchase to be eligible for the 6 month financing. This way you could split it up into easy payments. If your purchase was larger or included certain items, it may be eligible for a 12 month, 18 month or 24 month financing. Basically, if you're allowed to do it, it would prompt you for an online order. If you would like some help with this, you can either reach out to your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.
Answered by GeekSquadSupport
Q: QuestionWill this cover fire damage?
Asked by Hashdown.
This question was asked about the related product: 1-Year Accidental Geek Squad Protection
- A:Answer Yes as long as ur Geek squad protection hasnt expired
Answered by butch31221
Q: QuestionIf I was to upgrade the RAM or put in an extra hard drive does it void the warranty?
Asked by Tony.
This question was asked about the related product: 1-Year Accidental Geek Squad Protection
- A:Answer Upgrading your computer sounds like a fun task, especially if it means achieving all your computing needs. The Geek Squad Protection plan does not cover damage to or failure of upgrades or add-on accessories that were purchased separately from the covered product. The full terms and conditions for your plan can be reviewed any time at www.geeksquad.com/termsconditions.
Answered by GeekSquadSupport

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