A:AnswerIf u didn't buy protection plan from best buy, which by yhe way does.NOT cover software issues, then its under manufacturer warranty whìch is usually 1yr anf it would most likely get sent to manufacturer. Or u can contact them urself
A:AnswerI have the Geek Squad protection plan and call them ANYTIME I need assistance or service with my laptop. Representatives respond 24/7 with excellent remote or in store service. I set up auto renew, so I have continuous protection.
A:AnswerYes the accidental plan and the protection plan are to different thing but both will help you with all of your needs. THe accidental plan is for the screen, hardware, ect while the protection plans help with any problems that may occur. And if you go to Best Buy they can tell you more about this and they can give you information on this