“I have a 3 year Geek Squad plan on my new TV. I just picked up the TV today. I followed all rules for transporting and unpacking it. There is a small dark spot in the picture. The screen itself is not scratched or cracked. Will this warranty cover that?”
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When this happens it is advised to take the TV back immediately. The best option is always free delivery when you're buying ATV so that there is no questions on who is at fault. Usually Best Buy will just replace it instantly for you they are not in business to run off customers they're in business to help and provide a service.
Sorry, there was a problem. Please try again later.Hey there. Thank you for reaching out about this so soon! I'm sorry to hear about the damage on the TV. This absolutely could have been an accident on our side, but we do appreciate you being safe with transporting the unit. If you just picked up the TV, we should be able to do a full swap of the unit and not touch your Geek Squad Protection. Please contact your local Best Buy store and let them know you're bringing the TV back in with some damage and then bring it back if you can. I hope this helps out! Please let us know if you need any further help.
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