“I bought a computer in April, and got the Geek squad Protection on it. Currently it is not allowing any updates to be done on computer. Can I send the laptop with a family that is going to a Best buy store to have it checked for me? quarantined”
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Geek squad care is only for the physical hardware. Drop damage battery issues lcd screen issues port issues etc... software will cost additional money to fix. I was bummed too to learn this aspect and they don’t seem to offer the software assistance package at time of sale.
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