Questions & Answers

Q: QuestionWill I have to pay for parts and labor for repairs under this plan?

• A:Answer No, 100% of the costs of parts and labor are covered on qualified repairs, with no hidden fees.

Q: QuestionHow do I transfer my Geek Squad Protection if I sell or give away my camera?

• A:Answer You can transfer your Geek Squad Protection by calling 1-800-433-5778. There are no additional charges or restrictions.

Q: QuestionWhat happens to the Geek Squad Protection if I sell my camera?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer You can transfer your Geek Squad Protection to the new owner with no additional charges.

Q: QuestionWhat if the battery for my camera no longer holds a charge?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer If your original, non-disposable battery fails to hold a charge, the plan offers a one-time replacement.

Q: QuestionIs the camera battery covered under this plan?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, if your battery won't hold a charge, Geek Squad will replace it one time.

Q: QuestionDoes the Geek Squad Protection cover power surge damage?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, if your camera is damaged by a power surge, including those caused by lightning strikes, it is covered.

Q: QuestionWhat is covered if there is a power surge or fluctuation that damages my camera?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer If a power surge, including those caused by lightning strikes, damages your camera, this plan will cover the repair costs.

Q: QuestionWill I have to pay for parts and labor for covered repairs?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer No, 100% of the costs of parts and labor are covered on qualified repairs.

Q: QuestionHow much will I have to pay for parts and labor on qualified repairs?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer This protection plan covers 100% of the costs of parts and labor on qualified repairs.

Q: QuestionHow long does this Geek Squad Protection plan last?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer This Geek Squad Protection plan provides coverage for 48 months.

Q: QuestionCan this Geek Squad Protection plan be transferred to a new owner?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, this Geek Squad Protection plan can be transferred when you sell or give the covered product to someone else.

Q: QuestionWhat if my camera screen has dead pixels or a shadow image that won't go away?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer If your screen has at least three pixels that are always the same color or a ghost image that won't go away, Geek Squad will repair your screen.

Q: QuestionDoes Geek Squad Protection cover accidental damage?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, Geek Squad Protection covers you for accidental damage to your camera.

Q: QuestionDoes this Geek Squad Protection plan cover accidental damage?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, this Geek Squad Protection plan will cover your device if it is accidentally damaged.

Q: QuestionWhat is covered if my camera's screen is damaged?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer If your screen has bad pixels or a shadow image, Geek Squad will correct it.

Q: QuestionDo I need to register the protection plan?

Asked 6 months ago by GBWV.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

Q: QuestionDoes it cover if someone stole it

Asked 1 year ago by Ty27.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

Q: QuestionEven if you put a fully charged battery in the camera, the battery level of the camera will be halved after 3 minutes. So I turned off the power once and turned the battery back in. However, the same problem happens again.

Asked 1 year ago by Y.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

Q: QuestionGeek Squad Protection: I have looked at Sony's similar program and they offer camera clean-up once a year. Does Geek Squad protection offer the same or similar?

Asked 2 years ago by TravelGuy.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection