Questions & Answers

Q: QuestionWhat happens to the Geek Squad Protection if I sell my camera?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Your Geek Squad Protection can be transferred to the new owner of the camera with no additional charges or restrictions.

Q: QuestionCan I transfer this protection plan if I give the camera to someone else?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, you can transfer your Geek Squad Protection with no additional charges or restrictions.

Q: QuestionDoes Geek Squad Protection cover a battery that no longer holds a charge?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, the plan includes a one-time replacement for your original non-disposable battery if it fails to hold a charge.

Q: QuestionIs annual maintenance included in this protection plan?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, you are eligible for annual maintenance for your DSLR or mirrorless camera.

Q: QuestionHow long does the coverage last?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer This plan provides coverage for 24 months.

Q: QuestionDoes warranty cover for rain or water damage?

Asked 1 year ago by F8andBeingThere.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Immersion in water and drops.

  Answered 1 year ago by F8andBeingThereVerified Purchase

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Q: QuestionWhat if I’ve lost item

Asked 6 months ago by Indygranny.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer If u pay the whole price u can get ur money/item back

  Answered 6 months ago by AlmaC

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Q: QuestionAnd if they can't repair it...The protection replaces it with a new one?

Asked 1 year ago by Ricardo1965.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes

  Answered 9 months ago by YanetzyL

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Q: QuestionDoes the 4-Year Accidental Geek Squad Protection include cleaning?

Asked 1 year ago by birds123.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Generally, no — the 4‑Year Accidental Geek Squad Protection does not include routine cleaning services as part of the coverage.

  Answered 6 months ago by Lhdez

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Q: QuestionWhat happens if I accidentally Scratch the shutter while cleaning?

Asked 1 year ago by Tristan.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer No lo se porque no lo e usado

  Answered 9 months ago by YanetzyL

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Q: QuestionI accidentally canceled my warranty I really need it in

Asked 1 year ago by Ange.

• A:Answer Creo que no

  Answered 9 months ago by YanetzyL

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Q: QuestionI accidentally canceled the protection plan I need it back

Asked 1 year ago by Ange.

Q: QuestionI have the 2 year warranty on my Canon EOS M 50. I’m looking for a smaller camera and want to know if I can get it replace for different camera. On the warranty plan. Is that possible? Or would I have to make a separate purchase?

Asked 1 year ago by Ant.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer No u get the replacement of the same model of camera u have before

  Answered 3 months ago by AnyelinaU

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Q: QuestionIf your camera is broke and sensor scratch and the Best Buy store send it to a service center for repair and the parts doesn’t work or not compatible. Why did they request customer to send camera lens out to junk out

Asked 2 years ago by A.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

Q: QuestionWill my camera be replaced if it was stolen?

Asked 2 years ago by Anonymous.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

Q: QuestionSo this warranty is with best buy geeksquad, and is totally different from the carepak plus with canon? or am i supposed to get an activation code from you guys with my purchase so i can put it on carepak which is canons warranty?

Asked 2 years ago by Carlos.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

Q: QuestionHow do I send my camera in to be fixed? It fell off a counter.

Asked 2 years ago by Anonymous.

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

Q: QuestionIf my camera was stolen is that covered in my 2 year protection pan i have?

Asked 3 years ago by Anonymous.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer No it does not cover loss or theft.

  Answered 3 years ago by JoshVerified Purchase

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Q: QuestionIs there theft insurance included on cameras?

Asked 3 years ago by WillG.

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Best Buy usually does not offer "Replacement Plans" on cameras, you can ask them directly in store or on website if they can based on certain Cameras. But the "Accidental Geek Squad Protection" is offered on all cameras. And is only for mechanical failures, accidents such as dropping, smashing, drenching, scratching, etc.

  Answered 3 years ago by JonathonDVerified Purchase

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