Questions & Answers

Q: QuestionHow do I start a claim if something goes wrong?

• A:Answer You can start a claim by visiting your local Best Buy store or by calling their customer service number at 1-800-433-5778.

Q: QuestionDoes Geek Squad Protection cover accidental damage to my laptop?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, Geek Squad Protection covers accidental damage to your product while handling it.

Q: QuestionCan this Geek Squad Protection be transferred?

• A:Answer Yes, you can transfer your Geek Squad Protection when you sell or give away your covered product. There are no additional charges or restrictions, and you can call 1-800-433-5778 to initiate the transfer.

Q: QuestionDoes Geek Squad Protection cover accidental damage?

• A:Answer Yes, Geek Squad Protection enhances your manufacturer warranty and covers you for accidental damage.

Q: QuestionWhat if my computer won't turn on due to a power surge?

• A:Answer This protection plan covers damages from power surges and fluctuations, including those caused by lightning strikes.

Q: QuestionWhat if my screen develops a shadow image?

• A:Answer If your screen has at least three pixels that are always the same color or a ghost image that won't go away, they will repair it to look like new.

Q: QuestionDoes Geek Squad Protection cover damage from power surges?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, if a power surge, including those caused by lightning strikes, damages your product, Geek Squad Protection will cover it.

Q: QuestionWhat does Geek Squad Protection cover?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Geek Squad Protection enhances your manufacturer warranty and covers you for accidental damage.

Q: QuestionWhat does Geek Squad Protection cover?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer Geek Squad Protection enhances your manufacturer warranty and covers you for accidental damage.

Q: QuestionWhat happens to the Geek Squad Protection if I give the computer to someone else?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer You can transfer your Geek Squad Protection when you sell or give the covered product away at no additional charge.

Q: QuestionDoes Geek Squad Protection cover damage from power surges?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Yes, if a power surge, even from lightning, damages your product, Geek Squad Protection will cover the repair.

Q: QuestionWill I have to pay for parts and labor if a covered repair is needed?

This question was asked about the related product: 4-Year Accidental Geek Squad Protection

• A:Answer Geek Squad covers 100% of the costs of parts and labor for covered repairs. There are no hidden fees.

Q: QuestionWhat is the coverage for a battery that won't hold a charge?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer If your original rechargeable battery fails to hold a charge, this plan provides a one-time replacement.

Q: QuestionWhat happens if my hard drive stops working?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer If your hard drive fails through normal use, this protection plan will cover the cost of repair. However, it does not include Data Recovery.

Q: QuestionDoes the Geek Squad Protection cover accidental damage to the laptop?

This question was asked about the related product: 1-Year Accidental Geek Squad Protection

• A:Answer Yes, the plan covers accidental damage, giving you peace of mind knowing you're covered if the unexpected happens.

Q: QuestionAre there any costs for parts and labor with this protection plan?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer No, Geek Squad covers 100% of the costs for parts and labor for covered repairs, with no hidden fees.

Q: QuestionWhat if my screen develops bad pixels or a shadow image?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer If you experience at least three stuck pixels that are always the same color or a ghost image that won't go away, Geek Squad will correct it to get your picture looking like new.

Q: QuestionHow do I file a claim if something goes wrong with my laptop?

This question was asked about the related product: 3-Year Accidental Geek Squad Protection

• A:Answer You can visit your local Best Buy store to start a claim, or call Geek Squad at 1-800-433-5778 to ask questions about your plan.

Q: QuestionDoes this plan cover battery replacement?

This question was asked about the related product: 2-Year Accidental Geek Squad Protection

• A:Answer Yes, you are eligible for a one-time replacement of your original rechargeable battery if it fails to hold a charge.