I bought 4 year standard geek squad protection on May 18, 2020 to cover a Tivo Bolt Vox 1TB purchased same day. Tivo shot craps yesterday and Tivo support states that it needs to be replaced. What do I do. Best Buy doesn't show carrying Tivo in stores. null

Question

KimGolden · Accepted Answer

Phone Call always first

darren · Answer

you will still need to take to best buy for repair they will repair or order a replacement. if you get a new unit your geek squad protection is voided out and you will need to buy a new protection package

Answered by darren 1 year ago

RobC · Answer

If the product is no longer available, then you are allowed to get a gift card to purchase anything you want.  So bring it back and Best Buy will take care of you.

“I bought 4 year standard geek squad protection on May 18, 2020 to cover a Tivo Bolt Vox 1TB purchased same day. Tivo shot craps yesterday and Tivo support states that it needs to be replaced. What do I do. Best Buy doesn't show carrying Tivo in stores.”

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