Questions & Answers

Q: QuestionWill the installer disconnect the old TV from its set up and remove it from the TV Stand that it is attached to?

Asked 3 months ago by DrGJP.

This question was asked about the related product: TV Setup, 55” or Smaller

• A:Answer Year & R tv.

  Answered 3 months ago by JUDITHB

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Q: QuestionWhat's your policy on damaged tv during installation

Asked 3 months ago by Achavez5960.

Q: QuestionI already have a rack mounted on the wall. Will the tech take my old tv down and put the new tv in its place?

Asked 3 months ago by Fontgirl.

This question was asked about the related product: TV Setup, 55” or Smaller

• A:Answer That is what they did for me. Part of their service. It did cost a little more because of the wall mount but we were pleased with their service.

  Answered 2 months ago by SharonCVerified Purchase

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Q: QuestionHello, I bought two TVs from Best Buy over the last 4 years. The second TV was bought and installed in my apartment about 2 years ago. My wife and I just bought a home 15 minutes away. Can Geek Squad come to my apartment, uninstall, and re-install the TV

Asked 3 months ago by Installation.

This question was asked about the related product: TV Setup, 56” to 90"

• A:Answer Yes, please purchase the Best Buy Total Membership. This membership includes great benefits from home delivery, in-home services, and remote troubleshooting.

  Answered 3 months ago by JannieH

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Q: QuestionWe are looking to buy 3-4 TVs at the same time. What is the setup/hookup fee if we buy all at one time?

Asked 4 months ago by PH130.

This question was asked about the related product: TV Setup, 56” to 90"

• A:Answer $199.

  Answered 4 months ago by DianeM

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Q: QuestionIf I purchase the new LG G5 77, that only comes with a wall mount, will you provide and install a stand to the tv for me or does the stand need to be purchased separately?

Asked 5 months ago by LGStand.

This question was asked about the related product: TV Setup, 56” to 90"

• A:Answer yes

  Answered 4 months ago by DianeM

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Q: Questionwill they take away the old tv set as well.

Asked 6 months ago by Anonymous.

This question was asked about the related product: TV Setup, 55” or Smaller

• A:Answer Yes, if you requested it at time of scheduling service.

  Answered 5 months ago by WandaPVerified Purchase

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Q: QuestionCan the Geek Squad just do a calibration on a Samsung 65 inch TV purchased elsewhere?

Asked 6 months ago by Anonymous.

This question was asked about the related product: TV Setup, 56” to 90"

• A:Answer yes you would have to pay for that

  Answered 4 months ago by DianeM

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Q: Questionif i already have a tv will you come out to mount it to the wall?

Asked 6 months ago by Anonymous.

This question was asked about the related product: TV Setup, 55” or Smaller

• A:Answer CAN NOT MOUNT TV TO WALL

  Answered 4 months ago by LawrenceDVerified Purchase

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Q: QuestionDoes this include delivery and set up?

Asked 7 months ago by Anonymous.

This question was asked about the related product: TV Setup, 56” to 90"

• A:Answer Yes

  Answered 7 months ago by BestLGVerified Purchase

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Q: QuestionMy Samsung TV is not recognizing my wifi. How do I correct this?

Asked 7 months ago by Anonymous.

This question was asked about the related product: TV Setup, 56” to 90"

• A:Answer use the remote to set it up

  Answered 4 months ago by DianeM

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Q: QuestionGoing other order a new tv in the next day or so. Does the installation and set up option calibrate the tv to the best settings for optimal picture and viewing experience? In other words will they calibrate the tv to look like the show room?

Asked 8 months ago by Dustin.

This question was asked about the related product: TV Setup, 55” or Smaller

• A:Answer yes

  Answered 4 months ago by DianeMVerified Purchase

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Q: QuestionI am ordering a new Sony TV with the installation option. Will they haul out my old Samsung TV? If not, what is the fee to do this?

Asked 8 months ago by Kidztchr7.

This question was asked about the related product: TV Setup, 56” to 90"

• A:Answer yes

  Answered 8 months ago by dixieVerified Purchase

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Q: QuestionWill you unmount my 86" tv from the home I am moving out of and bring it to my new house (same city) and remount it there?

Asked 8 months ago by Boo.

This question was asked about the related product: TV Setup, 56” to 90"

• A:Answer This is my house I don't need to remove it unless I get new Sony TV for my son.

  Answered 7 months ago by SammyDVerified Purchase

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Q: QuestionTo install a tv above the fireplace how much

Asked 9 months ago by faymeg.

This question was asked about the related product: TV Setup, 56” to 90"

• A:Answer I don't install my TV when my kids is working around I take good care of my Sony TV because I no the value of Sony TV

  Answered 7 months ago by SammyDVerified Purchase

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Q: Questionwhat is the charge for a 65 inch tv repair if i do not have a service plan for thos device

Asked 10 months ago by LeoC.

This question was asked about the related product: TV Setup, 56” to 90"

Q: QuestionWill you mount over a fireplace

Asked 10 months ago by meadows.

This question was asked about the related product: TV Setup, 56” to 90"

• A:Answer No

  Answered 10 months ago by JosephDVerified Purchase

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Q: QuestionMy tv is set up, but the midrange speaker I have is not producing any sound. I need help with that. It might be a speaker problem, it might be the Sony receiver problem. Can you help me? My tv is a LG OLED 4K, 48" - I've had it almost 3 years.

Asked 10 months ago by clmpdx.

This question was asked about the related product: TV Setup, 55” or Smaller

• A:Answer yes

  Answered 4 months ago by DianeMVerified Purchase

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Q: QuestionHello How soon the next appointment is available for setup the new 83” Tv?

Asked 10 months ago by Dipti.

This question was asked about the related product: TV Setup, 56” to 90"

• A:Answer Probably a few days

  Answered 4 months ago by DianeM

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