“Monitor is not reaching 360 htz even after changing settings on pc. Only Staying at 120 htz. Even connected to display port.”

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• see if your pc graphics card can support that, make sure you are using the highest rated display port cable DP 1.4 or higher, make sure your PC can support display port 1.4 or higher if it is an older standard port you are not going to get the 360 htz, if your pc does support DP 1.4 and using the right cable you should be able to change in the display settings in windows or you may have to open graphics card manager software app like NVIDIA for example and change it that way first to enable it. hope that helps,

  Answered by Anonymous 2 years ago

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• We understand your call out and recommend reaching the Dell technical support team for assistance in fixing the issue. They are available 24/7 on Facebook and Twitter(@Dellcares).

  Answered by YourDellTeam 2 years ago

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