“Love this speaker but now I cannnot get sound on and the blue/green light won't turn off.”
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Hi there - We recommend "disconnecting" and "forgetting device" from your Bluetooth manager and re-connect your speaker. If you are still having trouble please contact us at the following, we'd be happy to help: by phone 1-855-292-4087, e-mail at alsupport@sakar.com or by our social media channels at (Facebook: @alteclansing or Instagram: @alteclansingofficial).
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