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Thanks for your question. If the model you purchased is the one below: https://www.bestbuy.com/site/anker-powercore-26800-mah-portable-charger-for-most-usb-enabled-devices-black/6348848.p?skuId=6348848? If so, this item can't fast recharge your power bank. It's best if you could provide a link to the power bank you purchased. We are happy to assist you further. Please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.
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