“I received this as a gift from my son last Christmas but it is now starting to fail. It overheats my devices and often doesn't charge them all the way. The blue light blinks most times even when lined up correctly. What is the warranty?”
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Please let us know the following: - What happens when you restart your phone and try again? - May I know if there is a phone case on your phone? If so, what happens when charging the phone with its case off, as thick cases or cases with metal in them interfere with charging? - What happens when powering the wireless charger with a different QC wall charger? - What happens when trying to use a different charging cable to power the wireless charger? - What happens when trying the charger with another wireless charging phone? If those don't help, please reach out to us via [email protected] or call us at +1 (800) 988 7973. We are more than happy to assist you further. We offer an 18-month warranty for this product, plus lifetime technical support. Our standard for responding to email quests is less than 24 hours, and we look forward to hearing from you!
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