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Thank you for taking the time to provide feedback about our BVN650M1 UPS. This particular UPS and most units that have BV as prefix of model ("BV"N650M1) will not does not have a data port see user guide. https://download.schneider-electric.com/files?p_enDocType=User+guide&p_File_Name=BU+UM+990-6275+MN01+EN.pdf&p_Doc_Ref=SPD_AHUG_990-6275_EN For units that have Data ports you can use PowerChute Serial Shutdown see sample unit https://download.schneider-electric.com/files?p_Doc_Ref=SPD_AHUG-A52BFR_EN&p_enDocType=User+guide&p_File_Name=BU+UM+990-9878D_EN.pdf You can check user guides of our units by going www.se.com and search for model number If you have questions at your earliest convenience please reach out to APCbySchneider to troubleshoot the issue further. We offer email and chat services through our support site and you may also contact us directly at 800-800-4272 option 4 or visit https://www.se.com/us/en/work/support/ and look for the chat icon available from 8AM-8PM EST.
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