My receipt says “Free AppleMusic for up to 4 months (new or returning subscribers only) I am a returning subscriber & it rejects me…what am I doing wrong? null

Question

Danny · Accepted Answer

If you are a current or returning subscriber, Apple can sometimes only honor less than 4 months or none at all, This has happened to me before. You can always try again in a month or 2.

ScottB · Answer

Hi there. I am also a current customer, so I've never tried this freebie offer. My best guess, based off of the verbiage, is that it doesn't include current subscribers. New customers is obvious. I think they chose the word "returning" to confuse people. I take that mean that one was a previous customer, but is not currently subscribing. They RETURN to the service, and Apple hopes that the 4 months will get someone hooked again.

Answered by ScottB 2 years ago

Verified Purchase

BrittanyB · Answer

I work for Apple , it’s only for new users and returning users who have been gone for a significant amount of time. It’s meant to draw customers back after cancelling Apple Music. Sorry , but you will have to pay.

Answered by BrittanyB 2 years ago

Verified Purchase

Mananitaevans · Answer

It only for new subscribers. I had this happen for Apple TV.

JaiL · Answer

Wait until your subscription expires and then make sure its set to a individual plan and not family

Leia · Answer

I don't know i would call them and tell them what happened and they can help you with it

AndresS · Answer

You need to cancel your subscription and then wait til your subscription runs out. Then it will allow you to use this and returning subscribers get 3 free months.

“My receipt says “Free AppleMusic for up to 4 months (new or returning subscribers only) I am a returning subscriber & it rejects me…what am I doing wrong?”

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