“I have a AT&T prepaid account, but I can't use add line option when checking out. It keeps denying me. What should I do? Or can I just create a new account with At&t and transfer my phone number from prepaid account to the new account?”
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Hi Peter, Yes, you will have to create a new account, since this requires a postpaid plan. From there, you can transfer your prepaid number to your postpaid plan. David, AT&T Community Specialist
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