A:AnswerHi there, our bikes have the ability to be locked and unlocked for proper regulations in any given area. For example, in areas where you cannot ride a 28mph bike, bring speed max down the top speed can be adjusted to 20mph. Please note the throttle can also be disabled.
A:AnswerFor repairs and maintenance on Aventon {and other electric bikes} contact Concept Bikes mobile bicycle repair shop at 518-528-1668 {authorized Aventon dealer}
A:AnswerThank you for your question. Although height is a factor in determining what size to get there are other factors that help determine the right fit. If you are longer in the torso than the legs a small could be a better fit, if you are longer in the legs a medium could fit better. If you would like to speak to a support member from our staff please reach out and we will be happy to answer any other questions you have.
https://support.aventon.com/
A:AnswerHi there! We suggest using Best Buy's Store Locator to find the closest store to you that has availability. https://www.bestbuy.com/site/store-locator
A:AnswerHi there! You can ride it on the sand, please note that it may be best to ride on wet sand because of the flat terrain. We recommend also properly cleaning your e-bike after riding on sand to prevent any damage. The bike does not come with a phone holder, but can be purchased as an accessory.
https://www.aventon.com/blogs/aventon_bikes/how-to-clean-an-ebike https://www.aventon.com/products/aventon-phone-holder-large?variant=42062434730179
A:AnswerHi there! We recommend opening the e-bike and assembling it now, just in case there is an issue. If necessary you could still return within the timeframe given by Best Buy. Once you have assembled the e-bike, we recommend reviewing this blog to refer to how to store your e-bike during the winter. https://www.aventon.com/blogs/aventon_bikes/storing-and-using-your-electric-bike-during-the-winter
A:AnswerOur batteries are made by Samsung! Replacements can be found on our website: https://www.aventon.com/products/aventon-e-bike-replacement-battery?variant=40751650767043
Our warranty form asks for helpful information from customers such as the bike's serial number to ensure everything is properly on record. Our warranty form can be found here: https://www.aventon.com/pages/warranty
A:AnswerAventon ebikes are built to the IPX4 water-resistant standard. IPX4 means that your bike is resistant to water splashes from any direction. This means it’s ok to ride your ebike in light rain. It won’t be harmed by spray from a wet road or raindrops. Your ebike is not intended to be exposed to prolonged rain or submerged or subjected to a pressurized spray. Don’t use a pressure washer or sprayer to clean your ebike
