“Just unboxed and connected. When I take the right one out and place it in my ear, nothing. I tried doing the factory reset that and it still isn’t working. It shows both on the battery life but acts like the right is still in the case.”

1-4 of 4 Answers

• This happened to me I returned and traded them for another set

  Answered by SammyL 4 months ago

  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• U have to have them both in ur ear in order to pair for the first time. And press the center button in the case

  Answered by KristenW 1 year ago

  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• It’s just a terribly designed product. Been having charging issues since the powerbeat pros.

  Answered by BestBuyFan69 1 year ago

  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Sometimes you have to put them back on the case so they can reset

  Answered by AlbertoA 1 year ago

  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.