Questions & Answers

Q: QuestionDo these have transparency mode?

Asked 5 years ago by Alli.

• A:Answer Unfortunately no. These do not have noise cancelling feature. The silicone ear tips do fit tightly against the ear, which kind off gives you a sensation of noise cancellation; however, it is passive noise canceling and not active...meaning the right fit of the tip does its part in cancelling outside noise to an extent; however it does not have any dedicated mics of its own for active noise cancellation. If that is off importance to you, I’d suggest try the AirPods Pro; those are great earphones too which do fit it quite well and is a huge leap compared to AirPods 2.

  Answered 5 years ago by Srini8993

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Q: QuestionA few years ago I had the power beats that were Bluetooth but still connected to each other they had a super good bass punch are these along the same line?

Asked 5 years ago by Anonymous.

• A:Answer Never had the wired ones but these have a nice heavy base and great sound quality my favorite headphone for sure

  Answered 4 years ago by Vinn

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Q: Questionshould i connect the power beats to apple watch especially when i play the music,reply me asap,before i buy it thank you

Asked 5 years ago by tyne.

This question was asked about the related product: Beats - Powerbeats Pro Totally Wireless Earbuds - Ivory

• A:Answer When you connect them to your Apple device, they are automatically connected to every device under your iCloud account so when you working out everything will automatically come switch from your phone or watch as needed on the fly.

  Answered 5 years ago by DarkSapper

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Q: QuestionAre these comfortable? What happens if you find it uncomfortable can it be returned?

Asked 5 years ago by Dele.

• A:Answer Be careful. Google “left Powerbeats pro not charging” I’m getting rid of the two I have and going with the AirPods pro. But to answer your question they’re very comfortable. I even sleep with them on

  Answered 5 years ago by Shad

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Q: QuestionDoes wearing glasses affect the fit of these earbuds?

Asked 5 years ago by locosam.

• A:Answer I gave these as a gift to my son, and when I asked if he thinks he can wear glasses/sunglasses with them comfortably, his response was: "I doubt it." I'm not sure if that helps much, but it might be a good idea to go to a Best Buy Store, and see if they have an opened box where you can try one on with your glasses.

  Answered 5 years ago by caffee1stVerified Purchase

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Q: QuestionWarranty and warranty card. Can’t find card. What does the warranty cover and for how long? A year ???

Asked 6 years ago by Songbird.

• A:Answer It's supposed to be for a year but my experience with the warranty is that it doesn't cover anything. Apple will say in chat and in the store that they'll replace them and that they never "repair" them but then send you the exact same pair and say they've been repaired, and literally nothing has been done to resolve the issues. Mine have been in for service for the same issue 3 times now and they still don't work. Assume there is no warranty.

  Answered 5 years ago by drew

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Q: Questiondo these go on mono when taking phone calls?

Asked 6 years ago by a.

• A:Answer No. I hear the caller in both ears. However, you can use the earphones individually if desired. I sometimes wear only one when grocery shopping so that I am more aware of the world around me.

  Answered 6 years ago by MeMe

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Q: QuestionCan they connect with a Fitbit Versa 2?

Asked 6 years ago by Katie.

• A:Answer Absolutely

  Answered 6 years ago by Slip

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Q: QuestionI wear glasses and with some other earbuds I've had the secure piece that goes over the ear doesn't always work with my glasses. So i was wondering how these would work with the arms on my glasses?

Asked 6 years ago by Robbie.

• A:Answer I eyewear glasses as well, and they are pretty comfortable I don't have any problems with them

  Answered 5 years ago by Tackleberry83

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Q: QuestionDo they pair with Samsung A20 phones

Asked 6 years ago by Anonymous.

• A:Answer Don't buy them. They quit charging after a month.

  Answered 5 years ago by Meyek

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Q: QuestionCan u use these as wireless bluetooth to talk with on ur phone not just for music listening

Asked 6 years ago by Anonymous.

• A:Answer Yes

  Answered 6 years ago by DEFGVerified Purchase

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Q: QuestionCan I sleep with them in? I have loud neighbors who stomp around. I need something to block the deep stomping

Asked 6 years ago by Anonymous.

• A:Answer Ummm, maybe. I mean you could definitely do so, especially if you wanted to have something playing instead of just using them as ear plugs. They have a pretty good noise reduction, but I have no idea what NRR they have officially. I guess it depends on how loud the said neighbors are...

  Answered 6 years ago by rlynn

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Q: QuestionHow it works if you talk to a person on call? Does it have noise cancellation feature?

Asked 6 years ago by Anonymous.

• A:Answer It's automatic, as soon as you answer the call

  Answered 6 years ago by Luisma

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Q: QuestionAre they wireless charging?

Asked 6 years ago by Kid.

• A:Answer No, these are not wireless charging.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionI HAVE TWO IPHONE DOES IT WORK WITH BOTH OR JUST ONE LIKE PHONE 1 AND PHONE 2

Asked 6 years ago by Anonymous.

• A:Answer Yes. They can pair with both phones. When open the case you can choose which phone to sync to.

  Answered 6 years ago by MrDavid84

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Q: QuestionWill the iPhone charger be included with the earphones?

Asked 6 years ago by Alex.

This question was asked about the related product: Beats - Powerbeats Pro Totally Wireless Earbuds - Ivory

• A:Answer They come with a cord for charging.

  Answered 5 years ago by StrongmomVerified Purchase

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Q: QuestionCan the buds be charged without the case?

Asked 6 years ago by Nstallboy.

• A:Answer No

  Answered 6 years ago by DEFGVerified Purchase

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Q: QuestionI don't see the wired beats for sale any longer with same loop around ear as the new totally wireless set. Are they discontinued?

Asked 6 years ago by Wired.

• A:Answer Still a few stores selling the PowerBeats3. Great price right now if you find them.

  Answered 6 years ago by RockingBeats3

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Q: QuestionIs there different protections plans other than apple care for this device. For example geek squad replacement plan?

Asked 6 years ago by Anonymous.

• A:Answer No just AppleCare that I’m aware of at my time of purchase

  Answered 6 years ago by TechQueen

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